The UK consumer and retail landscape is undergoing a profound transformation, driven by evolving consumer behaviours, geopolitical shifts, and technological advancements. Businesses face new challenges and opportunities as the very nature of customer interaction evolves.
Consumer and retail sector overview
Discover how organisations are continuing to operate in an evolving landscape and learn why trust is important when preparing for era of agentic customer experience.
Grocery retail companies in the UK top 100
Our consulting insights
Download the 2025/26 Customer Experience Excellence report
This year’s report highlights how organisations can prepare for the dawn of the agentic customer experience. We explore how blending the intelligence of AI with the empathy of people is crucial and draw lessons from organisations leading the way.
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