Three years after COVID-19 emerged, the NHS is still catching up. Ever-longer waiting lists, staff shortages and stretched funds are just some of the pressures facing NHS leaders.
Our recent research report that delves into the experience of citizens, show that patient satisfaction with the NHS has dropped to the lowest levels seen this side of the millennium, and evidence suggests that this impacts their attitude towards their own health and the ultimate health outcome. Our research shows just how the benefits of citizen-centric design of digital services can and should be exploited, and that accessibility to core services is a must have for overall satisfaction.
