Digitalisation is transforming the way people interact with the world around them

It is less than eight years away, but expectations for 2030 are already sky-high. Across most spheres – technological, social, political, economic and others – transformation is underway and huge goals are being set. So what will the world look like in 2030? And what can public sector organisations be doing to help ensure they can meet these expectations? This report explores the answers to these questions and many more related to government services in 2030.

Some transformative pressures are already at play. Digitalisation is radically transforming the way people interact with the world around them. Governments are under intense pressure to improve service delivery to citizens – particularly following the disruption of the COVID-19 pandemic. And new concepts and technologies are becoming enablers to delivering on these expectations.

This report offers a view of 2030, from 2030. We asked public sector leaders and visionaries from around the world to envision what the world might look like, how it got there and what the big challenges were along the way.