Client
Network Rail
Industry
Transport
Primary Goal
Modernise safety reporting
Technology
Microsoft Power Apps
MAKE TRAVEL SAFER
For Network Rail, operators of Britain’s largest train stations and responsible for over 22,000 miles of track across the country safety is paramount. Ensuring the safety of operations of this scale requires a centralised data platform, visibility of the whole network and consistency in its data sources. This is the story of how we helped Network Rail deliver safer and smarter journeys for UK travellers.
22,000+ miles
Of railway track managed
100,000+
Safety close calls reported annually
50,000
Users enabled across the network
Jump on board to hear how Network Rail shares how KPMG x Microsoft helped them get safety reporting back on track.
MAKE SAFETY VISIBLE
Turning safety data into faster action and better outcomes
- Before
- During
- After
MAKE IT CENTRALISED
All aboard to digital safety
Network Rail is responsible for over 22,000 miles of track, managing 20 of Britain’s largest stations, and leading a workforce of more than 120,000 people, including direct staff and supply chain partners. Any and all safety incidents that happen across that network are handled using phone calls, spreadsheets, and paper forms.
With safety at the heart of its mission - and over 100,000 safety close calls reported annually - Network Rail needed a smarter, faster, and more consistent way to log, track and analyse these incidents in real time.
Without a centralised platform, close call and incident data was siloed, inconsistent, and hard to access. Processes varied across teams. Spreadsheets and paper forms created duplication, delays, and risk - while recurring safety issues went undetected.
MAKE IT VISIBLE
Launching the Close Call app
To modernise their safety systems and strengthen their risk management, Network Rail partnered with KPMG in the UK and Microsoft. Together, we developed a custom-built, real-time incident reporting platform using Microsoft Power Apps and Microsoft Dataverse.
The new Close Call app replaces fragmented, manual processes with a scalable, digital-first solution that puts data and safety insights directly into the hands of employees. Safety events can now be recorded instantly - on mobile, desktop or tablet giving teams the visibility they need to act before issues escalate.
MAKE DATA ACTIONABLE
A safer, smarter railway
The new platform is already helping Network Rail improve how safety is reported, understood and acted on — strengthening their culture of safety and modernising their operations at scale.
Through real-time reporting, incidents are logged instantly, wherever they happen across the network. Teams have greater visibility and can spot risk trends earlier and take action faster.
How we're making the difference
By starting with close call reporting and proving the technology first, KPMG helped deliver a minimum viable product that could scale. Network Rail had visibility of the platform throughout its development, ensuring it worked for both leadership and frontline users.
Microsoft, meanwhile, brought trusted technology and long-term partnership. Built on Microsoft Power Platform, the new app gives up to 50,000 users the ability to report incidents securely and instantly from anywhere.
Get in touch
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