Ensuring operational resilience enables a firm to confirm that it can continue to deliver its critical operations and services throughout operational disruptions. Firms must be able to demonstrate that they have the ability to prevent, adapt to, respond to, and recover from disruptions such as cyber attacks, natural disasters, or technology failures to reduce the likelihood of customers suffering harm and wider firm stability or market issues materialising. Proving operational resilience is fundamental to gaining the trust of various stakeholders including customers, shareholders, the wider industry, and regulators.
Operational Resilience - A Strategic Enabler
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Operational resilience: challenges ahead and how to avoid them
A report showcasing operational resilience challenges and how to avoid them