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      Client
      Anon

      Industry
      Consumer and Retail

      Primary Goal
      Data management and reporting insights


      MAKE DREAM TEAMS

      Working together to deliver quality data and drive growth

      A multinational retail company was struggling to get a clear picture of performance across its franchise operation. And that meant the franchises themselves weren’t getting informed input on how they could improve their operations.

      Data was fragmented, recorded in different ways and often incomplete. And pulling reports from across the company’s 1,000 individual sites was a major manual effort – for the franchises and the central team.  

      Here’s how we helped the company create a single source of truth and unlock growth.




      Single source

      of truth dashboards

      20%

      reduction in labour costs

      200+

      global stakeholders supported through delivery of management reporting.





      MAKE DATA CONSISTENT

      A centralised accounting platform to drive growth

      MAKE IT COUNT

      The search for quality in data management


      Our client, a multinational retail company was struggling to get consistent and accurate data from its franchise operations. The data was fragmented and often of poor quality. Generating reports involved a huge manual effort for the central team and for each franchise.

      It needed a better way of gathering data and ensuring it was consistent to give it better insights into how each franchise could improve performance and drive growth.

      Business technology team meeting
      The data that they had was fragmented. Poor quality. It wasn't providing them with timely information to make business decisions based on an operational perspective, but also a commercial perspective and driving their business forward.

      Emma Joynson

      Director

      KPMG UK

      MAKE DREAM TEAMS

      Part of the team


      We worked with the client to design and implement a tailor-made, centralised accounting and reporting solution. The tool combines accounting, statutory/regulatory reporting and management reporting in one bespoke dashboard.

      This wasn’t a case of implement a new tool and then leave the client to manage it. We’ve been supporting our client for over ten years. And over that time, we’ve become embedded within the organisation. We’ve developed strong, trusted relationships with the central team and the franchise operations. That’s meant we’ve been able to make the difference, not only to the quality of data, but to how they interpret that data.

      It’s also meant that as team members have left the business, we’ve always been there to train and support new employees.

      802301404
      We've been working with this client for over ten years now, and in part that's due to the transformation journey that we've taken them on … Client relationships have naturally changed over that period, and we've really been able to plug that knowledge gap as those team members have moved on because our team has remained consistent.

      Emma Joynson

      Director

      KPMG UK

      MAKE DATA CONSISTENT

      A single source of the truth


      Through the new dashboard, and an empowered workforce, the client has already seen significant impact.

      A single source of truth places accurate and consistent data in the hands of every stakeholder that uses the dashboard, wherever they are in the business. The manual, time consuming process has been replaced, with readily accessible data allowing the central team to make data-driven decisions in line with an evolving market.

      Keep pace with the evolving EU AML/CFT framework
      One of the key things that we've noticed amongst the franchisee network is the upskilling that they've received as a result of the service that we're providing. They've noted how a lot of their time has moved away from manual bookkeeping and production to actually running their business and utilising the data and reports that we provide to generate real business value for themselves.

      Aaron Dhillon

      Senior Manager

      KPMG UK


      How we're making the difference

      Our client now has access to a tailor-made reporting and accounting dashboard, providing a single source of truth for all key stakeholders across both its UK and EU franchises. The client can now draw upon consistent and accurate data to make informed decision across its multinational franchise network.

      We continue to support our client’s use of the dashboard, not only making data easier to manage, but providing their teams with the confidence to make decisions to drive growth.

      One of my favourite things about working with this client is the feedback that I see the team regularly receive from the franchisees. They've mentioned how being able to trust KPMG to provide data and reports allows them to make informed business decisions, and for us, that's something to be proud of because we can see we're making a real impact to all levels of the organisation.

      Aaron Dhillon

      Senior Manager

      KPMG UK



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