Claims is often an underutilised strategic asset for insurers. However, the function can unlock value for an organisation through its role serving the customer and the data and insights it creates.
Matthew Smith, Partner, Insurance Strategy and Transformation Lead at KPMG in the UK explores the following topics:
What are the challenges facing the Chief Claims Officer?
What are the seven forces shaping the future of Claims?
What does it take to manage a claim?
What are the key steps to success in the Claims space?
At KPMG we’re working hard across our business to bring the relevant insurance transformation insights by sector and theme, so if you would like to discuss what claims transformation means for your firm, get in touch with Matthew.
