We look back on a decade characterised by low interest rates, low inflation, rising equity markets, high returns in the alternative environment combined with low borrowing costs and a relatively stable geopolitical playing field.

While this setting has allowed many companies in the financial industry to lower their CIRs, the entire financial market is now facing a challenging decade. We are moving into a VUCA world, which brings with it a volatile, uncertain, complex and ambiguous environment.

Now it is time to exploit the untapped potential in terms of processes, technologies and organisation and to position ourselves for the future. In particular, the automation and control of processes in an E2E view and the linking with relevant KPIs are essential in order to survive in the market. Our 360° expertise in operational excellence is your compass through stormy times, navigating you safely to your destination.

Chart (in German only)

Five future theses that will radically change operations

1. All processes are designed to be modular and open to technology, as well as self-learning and prescriptive.

2. The organisational structure of Operations now consists only of various cross-functional centres of competence.

3. In day-to-day business, the human is only responsible for exception handling, the rest is done by the machine.

4. Operations management is based on real-time data, interlinked with strategy, product, business and regulation.

5. The digital platform forms the basis for a symbiosis of human and artificial intelligence.

Fields of action on the way to the future of Operations

Operational excellence must be thought of holistically - from the process organisation to the organisational structure. Our integrated 360° consulting approach along the following seven dimensions guarantees that the full potential is realised.

Challenges of our customers

  • Little own process understanding
  • Process analysis is carried out without including relevant data
  • Implementation of fragmented "temporary" optimisation solutions
  • Lack of process KPIs prevents performance measurement and process control

Our service offering

  • Tool selection and implementation of process mining in the E2E process
  • Development of optimisation solutions taking into account future-proof technological possibilities
  • Implementation of data pools and data models for a data-based continuous improvement process
  • Visualisation in control dashboards

Challenges of our customers

  • Insufficient work instructions for guidance in daily work processes
  • Processes are "patterns" and do not reflect reality à hardly any TARGET-ACTUAL comparisons possible
  • Content is redundant and rarely supports current information and knowledge management.

Our service offering

  • Company-specific assessment and support in the selection of modelling tools
  • Qualification of employees through (customer-specific) modelling training courses
  • Process documentation according to the latest standards and creation of a process map
  • Linking sfO and communication concept to ensure information transfer

Challenges of our customers

  • No E2E process responsibilities or authority to act
  • Rigid structures instead of flexible value stream oriented organisation
  • Tension due to increasing professional requirements and shortage of skilled workers
  • Hardly any targeted use of specialised service providers as process modules

Our service offering

  • Value stream analysis and conception of a flexible organisational structure
  • Conception of E2E process responsibility incl. competences in connection with the process map
  • Development of future-oriented TARGET competence matrix for employees
  • Support for business process outsourcing projects

Challenges of our customers

  • Unused standardisation potential
  • Existence of a large number of product variants and process variations
  • No process modules that are delimited in terms of content and can be integrated in a technically flexible manner (one process fits all)

Our service offering

  • E2E process analysis with the aim of technical and IT modularisation
  • Cost-benefit and utilisation analysis of existing products and definition of target product portfolio
  • Creation of a product-process matrix to identify necessary process steps for each product
  • Development of a target operating model

Challenges of our customers

  • Future-proof and competitive business model
  • Growth and cost pressure
  • Implementing changed (regulatory) requirements in a resource-efficient way
  • Realisation of potentials that go beyond the formulation and implementation of an IT requirement specification

Our service offering

  • Best-practice approach model for the transformation of business processes for the purpose of digitalisation & automation
  • Shortening of automation projects due to predefined value propositions
  • Use of workflow tools with focus on credit processes (e.g. customer portal, contract creation, credit decision, etc.)

Challenges of our customers

  • Outdated and rigid technologies, high effort and costs for maintenance, further development and modernisation
  • Lack of flexibility and scalability with increasing demand density
  • Keeping up with technology trends and associated attack vectors, as well as maintaining the necessary security level for this

Our service offering

  • Holistic architecture strategies and consideration of the latest infrastructure concepts (e.g. cloud)
  • Sourcing strategies for scalability and flexibility
  • Establishment of (cyber) security concepts as an integral component
  • Planning and implementation of the transformation(s)

Challenges of our customers

  • Redundant data storage, different methods of updating and lack of overarching correlation
  • Individual processing of issues such as existing and new customer approach & sales
  • No usability of existing empirical values for e.g. trend analyses in the context of NPP

Our service offering

  • Goal-oriented linking of data sources based on definitions of rules and logics (e.g. pattern recognition, trend analyses)
  • Design and implementation of comprehensive platforms for the orchestration of process chains
  • Establishment of mechanisms for the enrichment of downstream processes

Further Information

Skyscrapers
Financial Services category
Financial Services

Our services for banks, insurance companies and asset managers

Your contacts

Patrick Giesen

Patrick Giesen

Partner, Financial Services, Head of Business Process Automation

KPMG AG Wirtschaftsprüfungsgesellschaft
+49 69 9587 3099 Patrick Giesen Phone number
Lisa Hofmann

Lisa Hofmann

Senior Managerin, Financial Services

KPMG AG Wirtschaftsprüfungsgesellschaft
+49 211 475 - 8336 Lisa Hofmann Phone number
Andrés Mendez Inclan

Andrés Mendez Inclan

Senior Manager, Financial Services

KPMG AG Wirtschaftsprüfungsgesellschaft
+49 69 9587-3305 Andrés Mendez Inclan Phone number

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