Creating connected human experiences together
Building longstanding, brand loyalty at every interaction requires organizations to connect marketing with sales, service and commerce – guiding each prospect through a personalized journey. A converged, customer-centric front-office structure can require new processes, policies, capabilities, and skills that address data, analytics, automation, organizational structure, metrics and culture. KPMG professionals and Salesforce share a common vision for building these customer-centric organizations.
With connected cloud and Customer 360 solutions, Salesforce is a market leader in customer relationship management (CRM) platforms. The Salesforce platform powers the customer journey across major front-office functions – from awareness and acquisition, to purchase and fulfillment, to advocacy and retention; helping your organization gain a single, shared view of every customer and their interactions.
Like Salesforce, KPMG firms can help your enterprise embed customer awareness into all marketing, sales, service, and commerce touchpoints. But KPMG professionals can go beyond just the front office, leveraging Salesforce's MuleSoft integration platform to link front-, middle-, and back-office applications, data and devices in the cloud, as well as Salesforce's Tableau visual analytics platform to help your organization gain deep insights and decision support by making the most of your data.
KPMG and Salesforce – transforming the front office
- 2,500 Customer practitioners, 500+ CRM consultants
- Salesforce capabilities in KPMG member firms in 38 countries
- Strategy, implementation, and managed services capabilities
- Experienced consultants who understand the unique challenges of your business
By aligning with Salesforce's multi-cloud product suite, KPMG firms and Salesforce can help you deliver exceptional customer experiences and build a customer-centric organization that is fit for the future. No matter where you are in your front office transformation journey, our team of experienced business and technology professionals are ready to help you achieve your vision.
Salesforce managed services
Prevent your new technology from becoming tomorrow's legacy system
Having completed your Salesforce transformation, it’s essential that you continue enabling technology adoption and driving business value from your efforts, even in the absence of in-house talent and resources.
Our Salesforce managed services allow you to adapt to market conditions, regulatory changes and leverage new technologies and continuous process improvements. Our skilled practitioners help you maximize your Salesforce investment.
KPMG's differentiation in cloud professional services is its deep business domain and industry expertise it brings to ensure the client's strategic imperative of digital transformation is achieved using cloud. Its expertise in managing risk complements the cloud transformation and draws in its cybersecurity practice.
Have questions about your digital transformation strategy? Contact our advisors today.
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Strategic alliances
KPMG in Canada and our network of member firms have built a strong ecosystem of alliances with some of the world's leading technology, data and services companies.
