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      “Over the course of nearly a decade, contactless has become the nation’s default way to pay. People value speed and ease above all else so removing the contactless limit takes us a step closer to meeting those demands. I don’t expect to see any drastic changes on day one, but over the next few years we will see banks and card providers adjust their own contactless limits or remove them entirely.

      “Banks’ top priority will be security. They already pay a heavy price for fraud, so they will work hard to ensure contactless limits don’t expose their customers to greater risk.

      “Whilst this marks a step forward in the UK’s payments modernisation programme, it is just a small piece of a much bigger picture. Retailers and customers want payment options; developments in alternative payment options like tokenised deposits and stablecoins present potentially significant benefits by offering more choice whilst drastically cutting costs and time. But the UK must get the guardrails right, just as it has on contactless.”


      Peter Harmston

      Partner, Head of Payments Consulting

      KPMG in the UK

      -ENDS-
       

      See KPMG’s Global Partnering for Payments Modernisation report
       

      Q10. What payment features do your company's customers value the most?

       

      Americas

      APAC

      Europe

      All

      Ease of use

      68%

      68%

      62%

      66%

      Speed of payment

      60%

      54%

      57%

      57%

      Multiple payment options

      52%

      49%

      51%

      51%

      Security and privacy

      46%

      51%

      47%

      49%

      Fraud protection

      43%

      47%

      44%

      45%

      Transparent fees

      38%

      43%

      34%

      38%

      Simple procedures for refunds and payment disputes

      23%

      29%

      37%

      30%

      Digital wallet compatibility

      30%

      30%

      28%

      29%

      Low or no cost

      31%

      27%

      18%

      25%

      Flexible plans (such as buy now, pay later)

      29%

      15%

      24%

      22%

      Omni-channel integration

      14%

      18%

      15%

      16%

      Contactless payments

      14%

      13%

      18%

      15%

      Cross-border capabilities

      9%

      9%

      20%

      13%

      Personalized experiences and products

      8%

      6%

      10%

      8%

      Other

      0%

      0%

      0%

      0%

       

      Globally Banks spent on average $96.9 million on payments modernisation in the last year.
       

      For media enquiries, please contact:
       

      Petra Shuttlewood, Senior Manager, Media Relations
      Mob: +44 (0)7935 350724
      Email: petra.shuttlewood@kpmg.co.uk
       

      Christina Bridge, Senior Manager, Media Relations
      Mob: +44 (0)7789504905
      Email: christina.bridge@kpmg.co.uk
       

      KPMG Media Relations team
      Tel:  +44 (0) 207 694 8773
       

      About KPMG in the UK:

      KPMG is trusted to make the difference for our clients, people and the communities we work in. With our people’s deep sector expertise and cutting-edge technology, we help organisations overcome their biggest challenges and unlock new opportunities to transform and grow.

      On 1 October 2024, KPMG UK and KPMG Switzerland merged to form KPMG UK/Swiss Group, scaling our strengths and amplifying the difference we make.