Rapid digitisation of the customer experience and the resulting increase in technology complexity has led to consumer and retail organisations being more exposed than ever to potential cyber-attacks. As these attacks become more frequent, and more public, security is increasingly viewed not just as a reactive, compliance requirement but as a critical element of organisation resilience; protecting sales, shareholder value and critically, customer and colleague trust.
This shifting landscape and mindset raises questions for consumer and retail leaders – how can we maximise the potential of new technology but minimise the risk? What is the role and impact of AI to my overall security strategy? And, arguably most critically, how does the role of the CISO need to evolve to support this shift to security becoming a strategic imperative?
In this report we identify eight key considerations for cybersecurity that leaders need to be considering in 2025 in order to ensure their security strategies enable, rather than expose, their organisations.
