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      In today’s financial services landscape, HR is no longer a back-office function, it’s a strategic engine driving transformation across the enterprise.

      We’ve developed an industry-leading HR benchmark built specifically for the banking sector – and we offer it to our clients at no cost.

      Our framework includes:

      • Operational metrics like cost per employee, FTE ratios, and recruiting activities.
      • Strategic indicators such as skills maturity, workforce planning, and HR’s alignment to business strategy.

      Most HR benchmarks overlook these qualitative factors, which are essential for building a future-ready function.

      We combine insights from:

      • Peer banks across the sector.
      • Data points from leading data specialists.
      • Guidance from industry experts.
      Alejandro Modarelli
      Alejandro Modarelli

      Partner, Financial Services People Consulting

      KPMG in the UK

      By comparing your organisation’s performance to peers, you can identify strengths, surface inefficiencies, and make data-led decisions about where to invest – helping you future-proof your HR function with confidence.

      How we think

      We help banking HR leaders transform their function into a strategic powerhouse. Our approach blends operational efficiency with forward-looking strategy—empowering you to make smarter, data-driven decisions that drive real impact.

      It integrates critical dimensions like workforce skills, technology adoption, and future-readiness.

      What this means for you

      • Smarter decisions backed by robust data and strategic insight.
      • Stronger alignment between HR and business goals.
      • Future-proofing your workforce with the right capabilities and tools.
      • Insights to inform your people strategy and guide investment in skills, recruitment strategy and HR technology

      FAQs

      Unlike traditional benchmarks that focus solely on cost and FTE, ours includes strategic elements like skills, technology, and future-readiness—tailored specifically for the banking sector.

      Yes. We offer it at no cost to clients because we believe in empowering HR leaders with the insights they need to drive transformation.

      We combine anonymised data from peer banks with insights from top data specialists and industry leaders to ensure a robust and relevant comparison.

      Our benchmark is built for HR transformation leaders in banking who are looking to future-proof their HR function.

      To participate in our 2025 benchmark, simply complete the Register Your Interest form. A member of our team will be in touch shortly to guide you through the next steps.

      What does the HR Benchmarking report cover?

      • HR Strategy

        Compares your HR focus areas with other banks to see if you're aligned with industry trends.

      • HR Technology

        Reviews your HR tech setup and costs, and shows how your automation compares to peers.

      • Processes & Sourcing

        Looks at how your HR team is structured and whether resources are focused on the right tasks.

      • HR Costs

        Evaluates how much your HR function costs compared to others, and whether more investment is needed.

      • HR Skills

        Assesses if your team has the right skills for the future and how your hiring plans compare to industry needs.

      Why get involved?

      KPMG’s HR benchmarking report will provide your C-suite executive stakeholders with functional insights to inform data driven strategic decision making.

      You will receive a personalised, integrated comparative analytics against the industry and custom peer groups.

      All data is sourced directly from individual banks and is anonymised for benchmarking purposes.

      You will become a member of our thought leadership community, which comes with access to our annual report and peer roundtable events to discuss the latest thinking in industry.

      Our people and culture insights

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