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      Retail is changing fast — and artificial intelligence (AI) is at the heart of the transformation, but how are winning retailers actually using it?

      64% of consumer and retail CEOs say AI is a top investment priority for their business and 68% expect to see a return on their investment within 1-3 years*, but where is this return going to come from? From personalised shopping agents to instant stock replenishment, retailers are using AI to reimagine how we shop, connect with brands, and manage supply chains. Our latest report explores real-world examples of AI in action, sharing practical lessons, benchmarks, and case studies from leading retailers worldwide.

      Linda Ellett

      Head of Consumer, Retail & Leisure

      KPMG in the UK



      How retailers are really using AI to add value


      supply chain

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      Our experts partner with retailers around the world to enable them to use AI to boost productivity, enhance customer experience, and unlock new efficiencies — while keeping people at the centre of change. So whether you’re looking for inspiration, validation, or a roadmap for transformation, we can offer guidance that’s grounded in real-world experience.


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      Discover why organisations across the UK trust KPMG to make the difference and how we can help you to do the same.