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      Future of work

      Shaping the workforce of the future with AI
      Future of work
      Employee insights offer leaders a blueprint to prepare the workforce for a future with AI.

      AI is no longer a tool. It’s a transformative force that is helping to reshape the future of work. It is predicted that employees will take on new and different job roles, working side-by-side with AI-powered systems and processes. Coming together, teams are expected to work in new ways, and accelerate new and profound innovations. Such change places new pressures on business leaders. To responsibly seize the technological power of AI, leaders should be ready to lead their teams through the AI revolution. Specifically, they should ready employees and teams for the changes ahead, while helping them stay motivated throughout the journey to the future of work.

      The future of work report explores the perceptions of employees on the future of work amid post-pandemic recovery, fast AI advancements, unstable geopolitical instability, and a looming global recession. It provides leaders the insights they need to begin to understand where their people are in their transformation journey today. Download your copy of the report now.

      Mark Williamson
      Mark Williamson

      Partner, UK Head of People Consulting

      KPMG in the UK

      Future of work

      Future of work

      Shaping the workforce of the future with AI

      Download PDF (3.2 MB)
      There has never been a better time to be in the people and HR world because some of the biggest challenges facing organizations right now are human challenges. The future of work is expected to demand access to new skills in real-time to enhance adaptability and competitiveness. Delivering that access requires organizations to embrace the power of AI, optimally reshape the workforce and upskill employees through learning in the flow of work.

      Ruth Svensson

      Global Head of People and HR Center of Excellence,

      KPMG International

      Ruth

      Findings from the KPMG-led research on the future of work include:

      • 54%

        The research shows workers lack awareness of, and confidence in, their firms’ technology strategies. Despite the race to embrace AI, little more than half of respondents (54 percent) said their employer has adopted new technologies over the past three years.

      • 66%

        Sixty-six percent of employees expect technology to enhance their productivity over the next three years. More than a third say new technology will automate as much as 30 percent of their job; a quarter think it could automate up to half of their job.

      • 2/5

        Almost two in five workers feel that productivity improvements are outweighed by the effect on their wellbeing and mental health. A fifth believe technology has impaired their productivity.

      • 36%

        Thirty-six percent say their organization is unclear on how its workforce must change to meet future business and customer needs based on the company’s current data and technology stack.

      • 62%

        Sixty-two percent say a company’s investment in upskilling influences their decision to join, leave or stay with an organization whereas only 56% say their organization is proactively investing in reskilling and upskilling.

      How can leaders harness the combined potential of AI and their workforce?

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      Embrace the power of AI

      Leaders should experiment with generative AI to make the most of it within their organizations. They should also equip their workforce with the right tools that can enhance their work today, while offering the development opportunities to prepare for the future.

      looks_two

      Shape the workforce of the future

      In an AI-first world, organizations should expect to adopt an AI-first mindset. They should enhance the workforce mix, balancing the ‘buying’ new skills with upskilling existing employees.

       

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      Learn in the flow of work

      With the pace of technological change, businesses, and employees should adjust to living in a constant state of learning. Upskilling will likely be continual to stay in line with technological advances.

       

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      Lead from the middle

      People leaders should turbocharge the organization as it pursues the future of work. A conduit between senior leadership and employees, middle managers can help translate technology strategies into action and outcomes on their teams, if they are equipped and skilled to do so.

      With no fixed end-state to aim for, business leaders should carefully plan AI transformation for their organisations by intentionally considering how they can effectively lead their people along the journey to the future of work. Ready to help unleash the potential of your people as you bring AI to your organisation? This blueprint can help you steer your organisation toward the future of work. Download the report.

      Our AI and machine learning insights

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      Our people

      Mark Williamson
      Mark Williamson

      Partner, UK Head of People Consulting

      KPMG in the UK

      Ruth Svensson
      Ruth Svensson

      Partner, Global Head of People and HR CoE

      KPMG in the UK