The landscape is changing rapidly as the public transport sector looks to leave the impact of COVID-19 behind and boldly embrace the future. Traditionally provided by heavily subsidised public-sector bodies operating discrete/siloed transport modes, the traditional model of public transport service delivery is being challenged as never before. New market entrants are changing the last-mile equation through enhanced services and convenient new offerings. Priorities are shifting as decision-makers listen to the voice of their constituents and look beyond the operation of transport infrastructure, fleets and workforce to fully consider the advantages of a connected, 21st-century ecosystem.
KPMG International, in a commissioned survey conducted by Forrester Consulting, engaged 483 leaders from public transportation organisations across the globe to understand their perspectives on the sector’s future. The report explores the potential that a connected public transport system has in forging powerful enterprise-wide business and delivery models that can drive excellent customer experience while enhancing efficiency and contributing to the prosperous future we all want to see.
Explore the signals of change below and download the full report to see what leaders from around the world are predicting on the future of public transport.
