Getting the most from your operations

Managed Services are KPMG’s specialist outsourcing capability. We support our clients with their operational challenges by combining skilled and experienced resources with technology and Subject Matter Expertise. Our approach is designed to embed quality throughout the operation, rectifying any current pain points whilst looking for any opportunities for optimisation and automation. Our Managed Services model provides a cost-effective, tried, and tested solution to any challenge.

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How can we help?

We have been supporting clients across the financial services industry for over 12 years. Our core services include:

Conduct risk and remediation services

Conduct risk and remediation services (e.g. product or service reviews, Dear CEO letters and Section 166s) to enable the delivery of short-term and long-term regulatory programmes.

End-to-end Economic Crime Services

Economic Crime services across the full end to end KYC lifecycle, including CDD remediations, periodic reviews, and ongoing monitoring, as well as Sanctions screening and Transaction Monitoring.

Complaints Handling

Complaint and end to end customer resolutions operations including contact centres, customer outreach programmes and complaint review and resolution.


Claims handling – From taking on the end-to-end claims to support with spikes in claims and BAU, to providing components of the process.

Learning Managed Services

Learning Managed Services - high quality, bespoke training to help deliver your learning and development requirements, underpinned by a service centre helping to provide exceptional event co-ordination and customer support.

Setting up your operations for success

Our proven methodology allows us to rapidly mobilise operations in a controlled manner, and ensures consistency across jurisdictions, with delivery centres located in the UK, America, Australia and India. 

Our operations are based on several key elements. We replicate these across engagements to help ensure quality outcomes, from the operational design stage to mobilisation and BAU delivery.

Technology Management Information Data Security Operational Experts Quality Operational Design

we discuss your challenges and requirements to design an effective service.

We implement industry standard data security processes. Restored data doesn’t leave the KPMG UK network and the EU. Only the resources screened for the engagement can access it.

we assess and offer you technology approaches best suited to your engagement and can tailor cloud-based technology solutions. We embed proprietary KPMG technology and automation into our operations, leveraging our Alliance partners and can also offer access to your systems remotely and securely, if required.

we recruit people with operational background who bring with them a breadth of domain experience. We utilise a flexible resourcing model that allows us to quickly scale.

we have a robust, mature control and quality framework with a calibrated QC/QA model Our SMEs are embedded within operation to drive Policy understanding quality on the floor.

Monthly meetings to review progress, where we provide comprehensive reporting and insight to support your decision making.

Our insights

Talk to our KPMG Managed Services team

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