Brits turn to bank branches to help manage rising cost of living

Depositing and withdrawing cash key drivers for visiting a branch more often

Depositing and withdrawing cash key drivers for visiting a branch more often

A quarter (25%) of UK consumers are more likely to visit a bank branch due to the rising cost of living according to new research from KPMG UK1. The research found:

  • Depositing and withdrawing cash key drivers for visiting a branch more often
  • Cashback on monthly bills overtaken interest rates as the most attractive perk offered by a bank account
  • UK consumers are visiting bank branches more frequently than last year

While the COVID-19 pandemic has accelerated the transition to online banking, the cost of living has seen an increasing number of households turn to cash as a budgeting tool as many struggle to cope with price rises.

Over a third of UK consumers said depositing (36%) or withdrawing (35%) cash was why they were increasingly likely to visit a bank branch. Meeting with a bank manager to discuss personal finances (38%) was the top reason why individuals said that the cost of living has made them more likely to visit a branch.

Almost a fifth (18%) of respondents had visited a bank branch in the last week compared with 13% in 2021. Similarly, a quarter (25%) of UK individuals had visited a bank branch in the last month, up from 22% in 2021.

Karim Haji, EMA and UK Head of Financial Services at KPMG, comments: “While the move to digital banking is desirable for most, our research uncovers an important truth; bricks and mortar bank branches are vital for an increasing number of people who are struggling to manage their personal finances.

“The cost of living crisis has seen individuals and households who previously didn’t need to budget, now having to. During this challenging economic period, banks must recognise the importance of having access to a bank branch. The banking sector is already exploring innovative new ways to enable customers to access services in person - such as through multi-bank hubs – today’s research demonstrates just how important it is that work happens at a pace.

“Banks should also note the shift away from rate chasing in favour of perks such as cashback on monthly bills.”

39% of individuals said that cashback on monthly bills was the most attractive perk offered by a bank with competitive interest rates being the second most popular perk (37%) down from 51% last year.

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Notes to editors:

Research conducted, on behalf of KPMG UK by One Poll in November 2022, with a nationally representative sample size of 2,000 UK Adults.

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For further information please contact:

KPMG Media Relations

Gerard Swinley

M: +44 7510 375540

About KPMG

KPMG LLP, a UK limited liability partnership, operates from 20 offices across the UK with approximately 15,300 partners and staff. The UK firm recorded a revenue of £2.43 billion in the year ended 30 September 2021.

KPMG is a global organization of independent professional services firms providing Audit, Legal, Tax and Advisory services. It operates in 145 countries and territories with more than 236,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients