New appointment further boosts KPMG UK’s consumer & retail expertise

Duncan Knight becomes Customer Consulting partner

Duncan Knight becomes Customer Consulting partner

KPMG UK has appointed Duncan Knight as a Partner in its Customer Consulting team, with a focus on the consumer sector, as the organisation further strengthens its customer and front office technology business.

Duncan joins KPMG from Accenture, where he was Managing Director for Consumer Goods and Services.  With a 20+ year career in front office transformation as both a client and management consulting leader, he brings a host of expertise in advising on the likes of Customer Experience, Omni Channel Engagement, Route to Market, Connected Front Office, and Revenue Management.

Commenting about his appointment, Duncan said: “It’s an exciting time to be joining KPMG, as the organisation guides some of the best brands and businesses through a rapidly changing consumer landscape.  I’m looking forward to working with the team and helping businesses in these sectors to anticipate market trends, as they look for a competitive edge.”

Linda Ellett, UK Head of Consumer Markets, Retail and Leisure, KPMG, added:

“I am delighted that Duncan has joined KPMG, bringing with him a wealth of experience helping consumer businesses to transform their front-office, channels and customer experience.

“Products, route-to-market and customer base are all being disrupted by a combination of factors, ranging from the pandemic, geo-politics, sustainability, through to rapid digital transformation of how we consume goods.  Businesses need to be open to adapting and innovating in order to compete.  This is what KPMG helps firms to do and Duncan’s appointment further strengthens our offer to consumer businesses.”



Media contact:

Steven Reilly-Hii, Media Relations Manager, KPMG LLP,


T: 07510 376635.

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About KPMG:

KPMG LLP, a UK limited liability partnership, operates from 22 offices across the UK with approximately 15,300 partners and staff.  The UK firm recorded a revenue of £2.43 billion in the year ended 30 September 2021.

KPMG is a global organisation of independent professional services firms providing Audit, Legal, Tax and Advisory services. It operates in 145 countries and territories with more than 236,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.