AI in retail: Global lessons from strategy to storefront

Retail is changing fast — and artificial intelligence (AI) is at the heart of the transformation

From personalised shopping agents to instant stock replenishment, retailers are using AI to reimagine how we shop, connect with brands, and manage supply chains. Our latest report, “AI in retail: lessons from strategy to storefront” explores real-world examples of AI in action, sharing practical lessons, benchmarks, and case studies from leading retailers worldwide.

Key highlights

64% of consumer and retail CEOs say AI is a top investment priority for their business
82% of retail executives believe embracing AI creates a competitive edge
Case studies from leading retailers across the globe and more
Guidance on building trust, empowering employees, and scaling AI responsibly

AI in retail: Global lessons from strategy to storefront

From personalised shopping agents to instant stock replenishment — everyday stories from around the world of how retailers are using AI.

Download the report

Hear from our global leaders

Whether you’re looking for inspiration, validation, or a roadmap for transformation, you can find guidance grounded in real-world experience. Discover how retailers are using AI to boost productivity, enhance customer experience, and unlock new efficiencies — while keeping people at the center of change.