The retail sector is reimagining how we shop, how we connect with brands, how supply chains are managed, and how value is created for consumers. At the center of this transformation is artificial intelligence (AI). Many in the industry may wonder, can this technology truly deliver on the promise of revolutionising retail, or will it remain a buzzword without substance?
At KPMG, we believe the answer lies in how retailers harness AI to create meaningful change — starting with the consumer. In this report, read about how retail leaders around the globe are using AI to help improve customer experiences, boost productivity and unlock new efficiencies. Valuable advice on how organisations can prepare for the rise of agentic AI is also offered.
