MICROSOFT 365 CRM DEVELOPER

 

Responsibilities

• Responsible for the design and development, modifications or extensions to the standard Microsoft Dynamics CRM applications focusing on the customer service module.
• Act as a product Subject Matter Expert in Power Apps, Power Automate and stay up to date on the new features and updates in the Power Platform  
• Responsible for coding, unit testing and creating supporting documentation for Microsoft Dynamics based solutions.
• Designing and delivering Dynamics 365 and Power Platform based solution
• Implement related customizations and reports to model the client’s organizational processes as directed based on the system architecture.
• Facilitate functional workshops with customers, document requirements, and design appropriate solutions  
• Provide client support at the appropriate time of the overall implementation cycle  
• Work with the internal Team to deliver super-user and end-user training, as needed  
• Deliver internal sessions on best practices and new functionality as well as features  

 

Qualifications

• Graduate of Bachelor of Science in Information Technology or related courses
• Has at least 3 end-to-end full life cycle implementations of Microsoft Dynamics 365 CRM and the Power Platform  
• Expertise of the Power Platform COE and all governance components  
• Familiarity and understanding of Power Platform licensing structure, plans and the costs associated 
• Experience working with SharePoint Designer workflows, InfoPath, or any other solution type conversion to Power Platform solutions 
• Familiar with Azure DevOps or other similar enterprise planning and delivery tools  
• Familiarity with Azure logic apps and Azure functions 
• Ability to work with functional teams with both onshore and offshore resources  
• Ability to demonstrate a clear approach to methodology as well as functional capabilities
• Microsoft Dynamics CRM and Power Platform Certifications
• Ability and a good level of knowledge with project tools such as Azure DevOps (TFS, VSTS), MS Project, MS PowerPoint, Word, and Visio  
• Experience in solution delivery with tools other than Power Platform such as Office 365, D365, etc.
• Good analytical, communication, interpersonal, and presentation skills