Insurance

Insurance CEOs both in Aoteroa New Zealand and around the global are optimistic about future growth, driven by rapid AI adoption, high-impact M&A, and a focus on operational efficiency. Leaders are prioritising workforce upskilling and building trust in AI, while navigating regulatory pressures. Despite ongoing uncertainty, the sector remains confident in achieving profitable growth through effective risk management and customer service that blends human and technological strengths.

Explore how global insurance CEOs are combining technology and human expertise to build resilient, future-ready organisations. Download the report to uncover the trends, challenges, and opportunities that defining the insurance sector.

The 11th edition of the KPMG CEO Outlook, based on insights from 1,350 CEOs, offers a unique perspective on their mindset, strategies, and planning approaches. This report focuses exclusively on the 110 Insurance CEOs surveyed, representing life, auto, home, property and casualty, health, reinsurance and broker organisations from across the globe. Download the report to uncover the trends, challenges, and opportunities that defining the insurance sector.

By downloading the 2025 Insurance CEO Outlook report, you will:

• Learn why 82% of insurance CEOs are confident in their company’s growth prospects for 2025, despite ongoing uncertainty.
• Discover how 73% of CEOs are prioritising AI investments to streamline underwriting, claims and customer experience.
• See how 77% of CEOs identify workforce transformation and upskilling for AI as a top constraint, and opportunity, for future growth.
• Understand how 83% of CEOs are focused on strengthening risk management and cyber resilience to protect their organisations and customers.

Unlock the perspectives and strategies that will help you lead with confidence and shape the future of insurance.