Lean Six Sigma / Operational Excellence

Continuous performance improvements are necessary to stay ahead of competitors and meet customer demands. If organizations do not improve faster and more effectively than their competitors, their future is at stake. KPMG traditionally helps organizations achieve breakthroughs in core processes. We can apply various methods to achieve improvements in the output of organizational processes. The methods we use for this include Business Process Management using reference models (Powered) and Lean Six Sigma.

Customers are becoming increasingly critical, demanding and are asking for more flexibility, quality, and speed in the delivery of products and services. With the help of Lean Six Sigma, KPMG achieves sustainable improvement in speed, quality, and cost. The focus is on creating value for the customer and building a culture in which continuous improvement is a top priority. We are able to mobilize organizations to achieve these operational excellence goals, with a strong emphasis on the 'Customer Excellence' mindset.

Process mining is increasingly being used to conduct process analyses and to monitor the effect of improvements. Various IT systems provide the ability to provide timestamps, which can be used to make the entire process visible, including all waste. With process mining, different performance dimensions of a process, such as throughput and process quality, can be analyzed comprehensively.

Business process management is more relevant than ever. Due to all IT and data developments, continuous tightening of legislation, and rapidly changing business models, modeling processes, IT, and data is becoming increasingly important. Process modeling helps to connect business processes so that customers can have an optimal customer journey.

The work and chain processes in organizations need to be governed and managed. Long-term management is needed, but so is daily task management. In a lean organization, both long-term management and daily operational management are aimed at effectively achieving goals, while people balance delivering products and improving processes and services.

In addition to classic IT systems, there are increasingly more opportunities to orchestrate and control processes. With process knowledge, processes can be optimized through various technological developments such as RPA, Low Code, intelligent business process management tools, case management tools, Chatbots, etc., where process knowledge is used to manage, improve and control business processes with Machine Learning and AI.

For more information, please contact Olaf van Arkel and Gijsbert Sigmond of KPMG's Digital Process Excellence team.