From cost center to capability powerhouse, transforming GCCs into AI-driven engines, redefining retail delivery

KPMG in India’s Retail Global Capability Center (GCC) offering supports global Retail, CPG and Consumer organisations in setting up, scaling and transforming GCCs into high‑value Business Solution Centers. The focus is on moving beyond cost arbitrage to deliver technology transformation, digital engineering, automation, analytics and platform enablement through retail‑specific operating models and governance.

Our offerings

GCC setup, scale-up and transformation

End-to-end support for new GCC setup and rapid scale-up
Operating model design for Business Solution Centers
Transformation of GCCs to deliver niche and high-value retail capabilities
Vendor landscape assessment and rationalisation

Build-Operate-Transfer (BOT) and engagement models

Build phase: rapid team ramp-up, infrastructure setup and technology alignment
Operate phase: delivery ownership, governance and performance optimisation
Transfer phase: structured knowledge transfer and handover to client teams
Alternative models including POD-based delivery, managed services and staff augmentation

Retail technology and digital enablement

Retail platform engineering across multiple emerging technologies
ERP, core retail systems and integration engineering
Digital commerce and omnichannel platform enablement
Automation, analytics and cybersecurity delivered through GCCs

Retail Java practice and digital engineering

Dedicated Retail Java practice for large-scale transformation programmes
Full-stack, backend and cloud-native retail application development
Strong delivery capability across solution architecture, development and automation testing
Center of Excellence-led delivery across cloud, DevOps, data and AI/ML

Vendor consolidation and GCC governance

Vendor consolidation strategy to reduce multi-vendor complexity
Centralised governance for vendor onboarding, performance and compliance
KPI-driven benchmarking for cost, quality and scalability
Predictable and controlled vendor ecosystem supporting GCC growth

Testing and quality engineering

Setup of manual and automated testing labs for retail platforms
Application, integration and architecture assessments
Code quality reviews and SLA-driven defect management
Integrated quality engineering capability designed for large-scale omni channel and ERP driven environments

Workforce and capability enablement

Rigorous talent screening and structured onboarding
Continuous upskilling across full-stack, cloud, DevOps, AI/ML and data engineering
Knowledge transfer, learning programmes and academic partnerships
Focus on building a future-ready retail GCC workforce

Outcome-based managed services

Fixed-duration and outcome-linked delivery models
Delivery ownership with measurable success criteria
Continuous monitoring, feedback and improvement
Flexible engagement structures as GCC maturity evolves

Success stories and experiences of our valued clients

A leading multi-brand, multi-channel retailer required enhanced testing capabilities to support complex omnichannel and integration-heavy retail systems

A leading global retailer required scalable engagement models to support large-scale digital and platform-led transformation across multiple global markets

Explore our case studies

India Insights

Our insights is your gateway to thought leadership and in-depth reports. Explore our curated collection of valuable content, where we delve into complex business challenges, share industry trends, and provide actionable insights.

Find out how consumer and retail leaders are investing in AI, talent and ESG to build resilience