Client

Middle East retailer

Industry

Retail

Primary goal

Testing transformation and quality engineering

The organisation aimed to improve quality assurance capabilities across complex, integration-heavy retail systems.

The challenge

Testing processes were largely manual and lacked standardisation, resulting in high defect leakage and inefficient testing cycles. Complex system integrations and limited scalability further increased risks to system stability and customer experience.

Our approach

emergency

KPMG in India assessed the existing testing ecosystem across tools, processes and integration dependencies to identify inefficiencies and risks

engineering

A target-state quality engineering framework was designed, combining automation-led testing with structured manual processes aligned to business requirements

tenancy

Automation strategies were introduced to improve coverage and efficiency, while SLA-driven defect management strengthened accountability

emergency

Integration testing and release-aligned cycles ensured coordination across systems and reduced production risks

The impact

Testing efficiency improved significantly through automation and structured frameworks. Reduced defect leakage enhanced system reliability, while improved testing turnaround contributed to better customer experience and operational stability.