Client

Global multi-market retailer

Industry

Retail

Primary goal

Delivery and engagement model transformation

The organisation required scalable and flexible delivery approaches to support large-scale digital transformation across markets.

The challenge

The existing vendor ecosystem was fragmented, with inconsistent delivery ownership and limited coordination. Rapidly evolving technology requirements required flexible resourcing models, while lack of standard governance limited scalability and efficiency.

Our approach

eco

KPMG in India assessed the existing vendor ecosystem, delivery structures and governance mechanisms to identify fragmentation and inefficiencies

business

Multiple delivery models were evaluated, including POD-based constructs, Build-Operate-Transfer and staff augmentation approaches, to determine the optimal mix aligned with business needs

brush

A scalable engagement framework was designed with clearly defined roles, accountability and governance across the delivery lifecycle

map

A phased implementation roadmap enabled structured transition while improving onboarding, coordination and delivery predictability across partners

The impact

The organisation established a scalable and flexible delivery ecosystem capable of supporting large-scale transformation initiatives. Improved governance and ownership enhanced delivery performance, while optimised partner ecosystem increased operational efficiency.