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      A leading global retailer sought to adopt scalable engagement models to support large-scale digital and platform-led transformation across multiple markets. The programme focused on addressing fragmented vendor ecosystems, evolving technology requirements, and the need for stronger delivery ownership through structured and flexible operating approaches.

      The challenge

      • Fragmented vendor ecosystem with limited scalability and coordination
      • Rapidly evolving technology needs requiring flexible resource models
      • Inconsistent delivery ownership across engagements
      • Need to optimise partner network and improve delivery governance

      Our approach

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      Designed and deployed multi-model engagement approach

      • Build–Operate–Transfer (BOT) model for long-term capability creation
      • POD-based delivery model for agile, scalable execution
      • Staff augmentation for niche and specialised skill requirements
      work

      Established end-to-end governance frameworks for delivery oversight

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      Enabled rapid resource ramp-up and technology alignment across pods

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      Streamlined onboarding-to-offboarding lifecycle with structured processes

      The impact

      • Scalable & agile delivery model

        Enabled flexible deployment through POD, BOT, and hybrid engagement models

      • Improved governance & performance

        Standardised delivery approach with clear ownership and measurable outcomes

      • Optimised Partner Ecosystem

        Reduced vendor fragmentation and improved operational efficiency

      • Sustained Capability Transfer

        Seamless knowledge transfer and long-term
        ownership transition

      Key Contact

      Puneet Mansukhani
      Dr. Puneet Mansukhani

      National Sector Head - Retail, Global Retail Head - Digital & Technology Transformation

      KPMG in India

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