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      Transforming change into lasting impact by putting people at the centre

      In today’s fast-paced and complex business environment, change is constant – but adoption isn’t guaranteed. Our Change Adoption offering is designed to help organisations navigate transformation by focusing on the human side of change. We guide leaders and teams through behavioural shifts, helping new ways of working become embraced, embedded and sustained.

      Whether you’re responding to regulatory shifts, functional restructures or enterprise-wide transformation, we provide the governance, leadership enablement and delivery support needed to drive meaningful adoption. By aligning behaviours with strategy, we help you minimise risk, boost morale and encourage long-term performance.

      Service offerings

      KPMG provides the following services to businesses:

      Top down view of colleagues sitting around a round table

      Driving people-centred change

      Our Change Adoption services are structured around three core pillars to: help clients embed sustainable behavioural change, align teams with strategic goals, and realise the full value of transformation initiatives. 

      Pillar two: Enterprise Change Enablement

      Helps build leadership capability and readiness across the organisation so change can be adopted successfully, and for the long term.

      Pillar one: Enterprise Change Governance

      Establishes the frameworks and infrastructure needed to manage organisational change effectively and promote a smoother transition.

      Pillar three: Enterprise Change Delivery

      Implements change through targeted communication, engagement and adoption strategies to help it become embraced and embedded throughout the organisation. 

      How we help you embed effective change 

      • Drive better business outcomes

        Achieve lasting adoption of the new ways of working, while making sure they are aligned to your strategic goals and values.

      • Deliver transformation value

        As your transformation program is adopted and brought to life, your team will benefit from an uplift in motivation, commitment and morale.

      • Reduce risk and disruption

        By proactively managing behavioural and cultural risks, you can help minimise resistance, productivity dips, and compliance issues during transitions.

      • Gain buy-in across your organisation, faster

        The use of structured governance, leadership enablement, and delivery support can help drive faster uptake of your change initiatives.

      • Improve organisational resilience

        Become better equipped to navigate future change, respond to market shifts, and maintain high performance under pressure.

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      Frequently asked questions

      Change Adoption focuses on guiding individuals and organisations through behavioural and cultural shifts to help new ways of working become embraced and sustained. It’s essential because even the best strategies or technologies can fail without employee buy-in and behavioural alignment.

      While traditional change management often focuses on processes and systems, our Change Adoption services zero-in on the human side of change – including governance, leadership enablement, and delivery. This helps drive lasting behavioural change while minimising cultural risk.

      We support a wide range of change scenarios, including societal or regulatory shifts, functional restructures, and enterprise-wide transformations – any situation where human behaviour and adoption are critical to success.

      Our clients are usually senior leaders such as CHROs, COOs, CEOs, and Heads of Change or Risk, who are responsible for driving strategic transformation and ensuring it lands effectively across the organisation.

      You can expect improved employee engagement, reduced resistance, sustained adoption of new behaviours, and stronger alignment between people and organisational goals – ultimately driving better performance and resilience.