Making transformation possible

Organisations recognise that to deliver their transformation objectives they will only succeed if their people understand, accept and adopt the changes. The key questions leaders have on their minds from the smallest start-ups to the largest corporations are:

  • How do we support our people to adopt the change
  • How do we enable and equip our people with the skills and knowledge they need?
  • How do we align our leadership around 1 common vision for change?

We know from experience that only by fully engaging your people in a transformation will you be able to not only survive, but thrive. Through people led organisational transformation, we maximise adoption in all transformations  to enhance outcomes for your business.

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How do we do this?

We focus on understanding what drives people in your organisation and how we can align their motivations with business goals to achieve growth. There is no one-size-fits-all approach for organisation transformation; each of our clients has a unique challenge, culture and structure. We adapt our capabilities accordingly to deliver on your transformation objectives.

Our approach to organisation transformation includes 4 key capabilities:

Behavioural change management

We help you prepare for change through targeted interventions that lead to desired transformation outcomes, such as technology adoption, new ways of working. a reduced cost base or cultural shift. Our approach is grounded in KPMG's Make It methodology. It incorporates agile, change by design - where we integrate design thinking and persona-based experiences, and behavioural science capabilities to make change happen and stick. We have technology tools such as change cloud that can quickly capture and analyse change impacts, accelerating mitigation plans.

Key questions:

  • We have a devolved business, how do we align multiple leadership teams around 1 common goal?
  • How do we quickly understand the impact of every change to our people, processes and technology landscape?
  • We are running an agile programme and don't have a fixed plan. How should we manage change?


Ensuring people have the skills and knowledge to operate effectively after the change is key to avoiding a drop in productivity. Training people on new systems and building skills in leadership is a critical part of any successful transformation.

Generative AI is disrupting the way businesses and people work, and learn. At KPMG, we’ve developed our own  Powered Training Generator to revolutionise your learning experience and transform the future of training for technology implementations. Using powerful technology, we can help you generate customised content for your Learning teams at an accelerated pace, allowing you to implement new technology with ease.

Key questions:

  • How do we ensure our people are ready for new systems and processes?
  • How do we tailor learning requirements and outputs to our audiences?
  • How do we generate technical training content for our teams?
  • How do I equip leaders to lead in a transformation programme?

Culture and leadership

Organisational culture and purpose matter now more than ever. Using an iterative and reflective process, we work with you to understand where your workplace culture is, where you want it to be and how you can get there. We take time to understand your priorities and use that insight to resolve common cultural challenges.

Key questions:

  • How do we become a high-performing team/business?
  • How do we create a culture of'-x:? (customer-centricity, innovation, learning, collaboration, excellence, etc.)
  • How do we become a truly values-driven and purpose-led organisation?

Organisation design

We use data, analytics and visualisation to drive real insights into your organisation design and identify new ways of organising to drive agility, innovation and efficiency. We consider the complexities of your organisation and adopt suitable design methods. We ensure that your organisational structure contains the right capabilities to deliver on strategic business objectives. We can also help you control the design process through appropriate governance, such as design authorities.

Key questions:

  • Does the structure of your organisation reflect your strategic business objectives?
  • How can you drive efficiencies and streamline activities across the business?
  • How can you adopt agile principles and drive agility into your organisation design?

People led organisation transformation insights

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