People-Centric Transformation (PCT)

Organisations recognise that to deliver their transformation objectives they will only succeed if their people understand, accept and adopt the changes. The key questions leaders have on their minds from the smallest start-ups to the largest corporations are:

• How do we support our people to adopt the change?
• How do we enable and equip our people with the skills and knowledge they need?
• How do we align our leadership around one common vision for change?

We know from experience that only by fully engaging your people in a transformation will you be able to not only survive but thrive. Through people centric transformation, we maximise adoption in all transformations to enhance outcomes for your business.

Change management | Upskilling | Workforce | Culture and leadership

We help you prepare for change through targeted interventions that lead to desired transformation outcomes, such as technology adoption, new ways of working. a reduced cost base or cultural shift. Ultimately, people are the ones who realise the north star, so managing change throughout the transition and ensuring people are at the heart of our approach is fundamental.

Our approach is grounded in KPMG's Make It methodology. It incorporates agile, change by design - where we integrate design thinking and persona-based experiences, and behavioural science capabilities to make change happen and stick. We utilise tools such as change cloud that quickly captures and analyses change impacts, accelerating mitigation plans.

Key questions:

• We have a devolved business; how do we align multiple leadership teams around 1 common goal?
• How do we quickly understand the impact of every change to our people, processes and technology landscape?
• We are running an agile programme and don't have a fixed plan. How should we manage change?

Ensuring people have the skills and knowledge to operate effectively throughout change is key to unlocking success throughout your people base. At the centre of this disruption is the need to continually learn. Our PCT approach flexes and builds the transformation muscle to deliver sustained value with specific learning initiatives.

Generative AI is disrupting the way businesses and people work and learn. At KPMG, we’ve developed our own Powered Training Generator to revolutionise your learning experience and transform the future of training for technology implementations. Using powerful technology, we can help you generate customised content for your Learning teams at an accelerated pace, allowing you to implement new technology with ease.

Key questions:

• How do we ensure our people are ready for new systems and processes?
• How do we tailor learning requirements and outputs to our audiences?
• How do we generate technical training content for our teams?
• How do I equip leaders to lead in a transformation programme?

A successful transformation is one that has planned and built the workforce for the unknown. With the constant evolution of the world of work, our approach to workforce blends the right talent and organisational structures to maximise output.

We use data, analytics and visualisation to drive real insights into your organisation design and workforce to identify new ways of organising to drive agility, innovation and efficiency. The complexities and nuances of your organisation are always considered to inform suitable design methods. We ensure that your organisational structure contains the right capabilities to deliver on strategic business objectives. Additionally, control over the design process can be achieved through appropriate governance, such as design authorities.

Key questions:

• Does the structure of your organisation reflect your strategic business objectives?
• How can you drive efficiencies and streamline activities across the business?
• How can you adopt agile principles and drive agility into your organisation design?

Organisational culture and purpose matter now more than ever, with sustainable behaviours, attitudes and habits determining the success of your transformation. Using an iterative and reflective process, we work with you to understand where your workplace culture is, where you want it to be and how you can get there. We take time to understand your priorities and use that insight to resolve common cultural challenges.

Key questions:

• How do we become a high-performing team/business?
• How do we create a culture of innovation, learning, collaboration, excellence, customer-centricity etc?
• How do we become a truly values-driven and purpose-led organisation?