Make the connection
Today’s customers are better informed and more demanding than ever before. Therefore, sustainable growth in a digital world depends on recognizing the power of the customer and aiming to ensure your organization is truly connected and customer-centric.
This means having your processes aligned and connected across all functions, and your people and partners all working together to meet customers — effectively and profitably — on their terms.
KPMG Connected Enterprise is a customer-centric, tailored-by-sector approach to digital transformation. It transforms the way that you operate, helping you to focus your enterprise, operations and technology development on meeting customer, employee and stakeholder expectations, creating business value, and driving sustainable growth.
If your goals involve striving to improve experiences, introduce innovative new products and services, drive operational cost efficiency, align workforces and modernize your technology, KPMG Connected Enterprise is here to help.
Connected Capabilities
Insight-driven strategies and actions
Innovative products and services
Experience centricity by design
Seamless interactions and commerce
2x
Impact
Responsive operations and supply chain
Aligned and empowered workforce
Digitally-enabled technology architecture
Integrated partner and alliance ecosystem
Eight capabilities, for twice the impact
The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.
Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.
Click on a capability box to discover more.
Capability Maturity Assessment
See how your enterprise compares to others in your industry. Take this 15-minute assessment to rank your performance against benchmarks across eight fundamental capabilities.
Connected Sectors
There may be similarities between different industries, but each has its own unique set of challenges to solve. The Connected Enterprise is KPMG’s customer centric, agile approach to digital transformation, tailored by sector.
- Consumer Packaged Goods
- Commercial Banking
- Cities
- Digital Advertising Platforms
- Fintech
- Hardware
- Healthcare
- Higher Education
- Human Social Services
- Industrial Manufacturing
- Large Commercial Insurance
- Life and Annuity Insurance
- Local Government
- Medical Devices
- Pharma
- Personal Insurance
- Public Transport
- Retail
- Retail Banking
- Telecom
- Vehicle Customer Experience
- Wealth Management
- XaaS (Everything as a Service)
Connect with us
Connected solutions
KPMG helps organizations to design, develop, deliver and operate Connected Platforms. To support this ambition, we provide an integrated suite of preconfigured solutions, tailored by sector.
Solutions increase the flow of value along the end-to-end value stream; connect the organization to its customers, employees, business partners and suppliers and use technology to connect the functional silos of the front, middle and back office.
Intelligent forecasting
Achieving effective and insightful financial planning isn’t always easy. Intelligent forecasting supports roles or functions within organisations with real-time data refresh, modelling and insights.
Working capital insights
Cash is the key to survival and growth of every business. Effective cash management to maintain a steady stream of working capital is an increasingly vital practice.
Voice of the customer
The quality of the Customer Experience incorporating the Voice of the Customer, which captures what customers say, do, and feel, is a key differentiator driving customer-centric change.
Workflow & automation
This accelerator combines KPMG’s process mining and low-code automation services with reconfigured sector- or function-specific solutions to perform an accelerated diagnostic on operational processes.
Workplace design
Redesigning physical/digital space and corporate culture enables employees to work remotely in a collaborative working environment.
Enterprise integration
A digital business requires a connected enterprise across all layers of the operation model. Connected Technology - Enterprise Integration drives organisation toward the API economy.
Transforming for a future of value
The KPMG suite of business transformation solutions help clients get to a more productive and sustainable future. The solutions are designed to address different client challenges and different parts of a business or a operating model. Each one contains rich insights and is underpinned by our leading transformation methodology.
Explore: what have others done?
Here we have gathered client success stories to give you some inspiration.
Bold ingredients for growth
KPMG helped Dawn Foods evolve digitally to create opportunities amidst profound shifts in industry and customer buying behavior.
Leading the pack in digital commerce
KPMG helped a global prescription pet food maker adopt a modern B2B2C commerce model, creating better customer experiences and opportunities for growth.
A future greater than the sum of its parts
KPMG and Microsoft helped a global professional organization transform go-to-market strategy, finance operations, and workforce approach.
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