Technology

Cyberattacks are one of the greatest threats to business today. Regardless of their industry, companies face the risk of data loss, business disruption, and financial losses. The scale and sophistication of incidents are growing, and any security breach can cost a company its reputation and customer trust. KPMG supports organizations in building resilience to cyber threats by combining global experience with local understanding of market needs.

A data-driven organization effectively and consistently uses data to make decisions at all levels of the organization (strategic, tactical, and operational). Therefore, the growing amount of data generated in every area of activity and organizational process is a huge opportunity for growth or improved profitability, but it can also pose a major organizational challenge.

We help our clients at every stage of their evolution towards becoming data-driven organizations, using state-of-the-art cloud services:

• Data strategy – developing strategies in the areas of business (what to measure), technology (which tools to use), and processes (which production model to use)
• Implementation of a cloud data platform – architecture and implementation of a data platform or migration of an existing on-premise solution to the cloud (Microsoft Azure technology)
• Business Intelligence (BI) application development – architecture design, development of data models and visualization layer in the form of BI reports (Microsoft Power BI technology), as well as change management and training for tool users
• Data governance, Master Data Management (MDM), and data quality management – development of policies and procedures and implementation of tools for data governance and data ownership management
• Development of low-code applications based on Microsoft Power Platform – digitization and automation of specific business processes, including ensuring high-quality sources for data analytics.

New technologies based on machine learning, predictive analytics and big data can greatly streamline decision-making processes within the organization. We help build data-driven organizations, where technology points to the directions where the organization should intensify its efforts, and sometimes can even take action without human involvement.

ERP system implementations

KPMG in Poland supports clients at all stages of implementation of ERP-class IT systems (SAP and Microsoft). We understand how important a role is played in a well-functioning company by a modern IT system suited to the client’s needs.

We deliver the highest level of services and a team of experienced consultants who understand the emerging business processes and display vast knowledge in the field of ERP-class IT systems. We provide support in pre-implementation analysis, selection of the system and supplier, and oversight of the ERP implementation (SAP and Microsoft). We understand how important a role a suitable, state-of-the art IT system plays in a well-functioning company.

Implementation of Microsoft Dynamics 365 CRM – a leading customer relationship management solution 

Growth of the organization requires constant monitoring of customer relationships and personalized response to their needs. The customer relationship management (CRM) solution proposed by KPMG contains the functionalities of five modules of Dynamics 365 Customer Engagement: Sales, Marketing, Customer Service, Project Service, and Field Service.

Our services regarding Microsoft Dynamics 365 CRM:

• Pre-implementation analysis
• Support in selecting the system and supplier
• Support in carrying out implementations
• Post-implementation support
  

ServiceNow - Implementation and development

ServiceNow – from concept, through platform implementation, to providing new functionalities using dedicated low-code applications. By forming a strategic partnership with ServiceNow, we aimed to combine the capabilities of the market-leading workflow management platform with KPMG's extensive experience in technology implementation and business process management. We offer comprehensive consulting services to support the achievement of strategic goals in the area of digital transformation of enterprises.

ServiceNow solutions and KPMG support:

• Low-code application modernization. KPMG and ServiceNow help clients develop low-code applications that can be used to create or modernize existing applications across all areas of the business.
• Redefining supply chains, procurement, and payments. ServiceNow enables the modernization of finance, supply chains, and procurement to meet the needs of suppliers and customers. KPMG experts, using modern AI technologies, help create optimal business lines and minimize corporate risk while achieving true digital transformation.
• A new perspective on employee and talent development. KPMG helps clients invest appropriately in human resources. The ServiceNow platform provides opportunities to identify and fill competency gaps by building career paths and designing employee experiences.
• Building organizational resilience and stakeholder trust. Companies constantly face challenges and risks in their operations, whether in their interactions with customers, regulators, or as a result of expansion into new markets. KPMG and ServiceNow help clients dynamically manage risk, build resilience, and gain stakeholder trust. Trust is essential for sustainable growth, bold innovation, and improved efficiency and effectiveness.
• Development of GRC (Governance, Risk Management, Compliance) tools. KPMG and ServiceNow offer a comprehensive approach to assessing the current state of the GRC environment and the tools used by the organization. The current risk and compliance management program is analyzed to identify opportunities for maturity. An integrated management framework for this area, supported by the ServiceNow platform, provides the strategy and capabilities needed for effective operation.
• Back to square one. KPMG has solutions that can help restore ServiceNow functions to their basic level. Years of using the platform can result in excess functionality and, consequently, a deterioration in process efficiency. KPMG helps refresh the platform so that it does not lose its value.

Faced with labor market challenges, the need to maintain business continuity, and the need to build competitive advantage, companies are increasingly opting to implement technological solutions that can automate and digitize manual tasks. Improved employee satisfaction, reduced process costs, and elimination of human error are the main benefits of the solutions we implement.

Scope of our support:

• Creating a Center of Excellence. We specialize in creating Centers of Excellence (CoE), and our services focus on creating a strategic center for intelligent automation in your organization. We will guide you through the process of creating a dedicated CoE, offering expertise in defining management structures, best practices, and impact assessment standards. We focus on establishing a centralized body that supports collaboration, drives innovation, and ensures the successful scaling of impact assessment initiatives.
• Process analysis. We provide in-depth analysis services, focusing on creating a business case for intelligent automation. Our experts meticulously evaluate existing processes, identify automation opportunities, and quantify potential benefits. Through detailed cost analysis, we determine the investment necessary to implement automation. Our goal is to provide a comprehensive analysis that not only identifies opportunities but also provides a solid basis for informed decision-making and optimal resource allocation.
• Implementation of solutions. We implement intelligent automation solutions tailored to individual needs. Our services cover the entire automation development cycle, from concept to implementation. We work closely with business teams to design and implement efficient solutions that are aligned with business objectives. Whether it's process design, bot creation, or integration, our experts deliver seamless and effective solutions that increase productivity and ensure operational excellence.
• Maintaining solutions. We specialize in providing comprehensive intelligent automation maintenance services to ensure the continuity of automated processes. Our maintenance solutions include ongoing support, monitoring, and optimization of implementations. With a proactive approach, we quickly identify and resolve potential issues, ensuring minimal downtime and maximum performance. Trust us to keep your solutions running smoothly, allowing your organization to focus on core operations while we maintain and continuously improve your automated processes.

Digitization of business processes means:

• Easy and quick access to knowledge about the results of implemented processes
• Improved management of access to information within the organization
• Increased organizational efficiency
• Process data supporting Lean management

Using modern low-code technology solutions, we support organizations in the efficient digitization of business processes that meet business needs without the need to engage extensive technical resources.

Implementation of dedicated applications addressing customer needs, taking into account:

• Analysis. Defining the necessary functionalities that meet business needs
• Implementation and testing. Carrying out implementation work and testing the implemented functionalities and their compliance with business requirements
• Reports. Defining appropriate management reports providing access to information about the activities carried out
• Indicators. Defining performance indicators for the implemented applications
• Dashboards. Preparing dashboards for individual applications

Maintaining corporate liquidity is one of the most important goals of every chief financial officer (CFO). A company may be profitable but not generate enough cash to cover its liabilities. CFOs need the right tools and up-to-date information to manage cash effectively.

KPMG support in the use of Business Intelligence tools in liquidity management – project process:

• Step 1. Definition of business needs. In the first step, we conduct workshops to clarify business needs, major process inefficiencies, and information gaps. As part of this task, we analyze the company's existing reports, their information content, and format.
• Step 2. Definition of indicators. Next, we define the indicators and calculation formula, taking into account the necessary assumptions for full automation of their calculation, e.g., different types of documents, statuses, reason codes, and how they should be handled.
• Step 3. Identification of data sources. In the next step, we identify the data sources that are necessary to implement data analytics, such as transaction systems, flat files, or sources for market data (interest rates, exchange rates, etc.). At this stage, we also refine the definitions of indicators and calculation formulas.
• Step 4. Preparing solution mock-ups. After identifying business needs and the available data range, we prepare solution mock-ups (graphic versions) and functional and business specifications. These materials form the basis for the implementation team's work, and the client knows exactly how their solution will work and look.
• Step 5. Creating a data warehouse. The next stage of work is to prepare a dedicated analytical environment – a data warehouse as a source for analysis and Business Intelligence reporting. If the organization already has a warehouse, we can use it
• Step 6. Implementation of data analytics. The final step is to implement data analytics based on the agreed specifications and mock-ups, using the data integrated in the data warehouse. We submit the finished solution for testing by business users and conduct training on how to use the wide range of BI analytics capabilities.