Dylan Marsh

Director - Management Consulting

KPMG in New Zealand

Dylan is responsible for leading the New Zealand’s Customer Advisory practice in KPMG Management Consulting. He works with firms from a wide range of industries, such as Telecommunications, Media, Energy, Financial Services and Construction. His key areas of experience include customer analytics and profitability insights, customer experience design and journey assessments, developing channel migration strategies, improving salesforce effectiveness and contract centre optimisation.

  • Advisory
  • Customer Revenue Growth
  • Customer and Growth
  • Management Consulting
  • Strategy and Operations
  • Bachelor of Computer and Information Sciences - Auckland University of Technology