Artificial Intelligence plays a crucial role in modern organizations. It is a high-priority topic and is being applied in various ways. AI agents are being developed to support diverse functions and tasks, enabling employees to work more efficiently and streamline processes. The success of AI development and implementation heavily depends on the end users and their level of adoption. Unlike other technologies, AI requires a broader behavioral change, which demands a unique approach. How can we get the best out of our staff? Which tools and solutions are most effective for our employees? And how do we ensure that the provided opportunities are fully utilized?
KPMG AI Workforce
Unlocking the value of AI requires a new approach, defined by identifying and improving tasks that were previously difficult to automate. Without a targeted approach and clear success criteria, it will be challenging for organizations to effectively transform and improve their workforce. To accelerate value, we recommend a human-centered approach consisting of three essential steps:
We map out the departments, functions, tasks, activities, and skills where AI has an impact and where the most value can be gained by adopting AI. We prioritize the opportunities and look at the available technology. Value-driven and future-oriented.
We look at new roles and qualities, help employees grow, and see how we can promote AI adoption. At the same time, it is important to visualize this improvement. By not only focusing on statistics but also on value addition in services, customer experience, et cetera.
To realize the full potential of AI, organizations must go beyond adoption and rethink how their workforce operates. This phase focuses on redesigning roles, optimizing talent, and aligning the entire organization with a future-oriented business model.
AI Workforce core areas
Our KPMG AI Workforce approach consists of several core areas that lead to optimal adoption and value creation with AI within your organization:
Identification of Opportunities
Continuous identification of AI opportunities for employees, temporary workers, outsourcing models, shared services, and digital labor. Strategy, business case development, prioritization, and transformation roadmap.
Redesign of Functions and Experience
Human-centered redesign of functions, roles, and departments to maximize the impact of AI. Identification of data, knowledge content, process impact, performance metrics, information security, and compliance considerations.
Engagement and Adoption
Our unique, human-centered approach accelerates the adoption of AI at both the business and functional levels and equips your employees with the necessary digital mindset, knowledge, and skills to leverage AI.
Learning & development
Learning in the flow of Gen AI evolution is essential to prepare the client to maximize the opportunities that Gen AI offers. KPMG provides a unique AI development program and AI curriculum to offer an effective and interactive learning experience.
Transformation
To realize sustainable and lasting value from AI, we advise you to formally redefine functions, organizational structure, and the business model to account for new ways of working, mindset, and behavior.
