Change doesn’t happen overnight–it’s built by our people, every day. At KPMG, transformation has taken shape because teams have turned strategy into action: adopting new tools, testing AI in real client scenarios, and creating ways of working that safeguard judgment and client care.
To enable this, we’ve invested in three connected areas: technology, skills, and well-being. Our people have access to modern tools such as KPMG's proprietary AI platform, Smartchat, alongside continuous upskilling in data and AI and the resilience to deliver quality at pace.
Learning is practical and frequent, with short sessions, peer workshops, and forums where ideas move quickly from experiment to everyday use. Initiatives such as AI breakfasts, prompt engineering clinics, and firm-wide challenges have engaged over 30% of the staff and driven more than 3,500 hours of e-learning–turning capability into practice.
Well-being and belonging are integral. Internal networks such as Pride, Neurodiversity, Women’s Network, and Parents@KPMG provide safe spaces for connection and ideas, while civic engagement–over 960 volunteer hours–extends our impact beyond the business.
The results speak for themselves: 80% of our people say they have opportunities to improve and develop new skills, and 83% report AI is boosting productivity. Teams are streamlining routine tasks, focusing on higher-value judgment, and strengthening client relationships. This human-centered approach ensures technology enhances expertise rather than replaces it.
