Capability Reviews as the Key to Sustainable performance improvement in the Public Service

Capability Reviews as the Key to Sustainable


In spite of heavy investments in public service delivery, the citizens’ expectation gap continues to widen. Many governments in developing economies are unable to meet citizens’ expectations in the quality of public services. This brief is based on the experience of IDAS advisors in undertaking capability reviews across several ministries, departments and independent agencies looking at the history and key drivers of public service delivery, linking institutional capacity to results. 

© 2024 KPMG Advisory Services Limited, a Kenyan Limited Liability Company and a member firm ofthe KPMG global organization of independent member firms affiliated with KPMG InternationalLimited, a private English company limited by guarantee. All rights reserved. For more detail about the structure of the KPMG global organization please visit

Connect with us

Stay up to date with what matters to you

Gain access to personalized content based on your interests by signing up today