From cost centre to nerve centre of the Energy enterprise

The energy sector stands at a pivotal moment. As electrification, decentralisation and digitalisation reshape the industry, traditional operating models are proving insufficient. GCCs, once perceived as support units, are now emerging as strategic transformation hubs. We a provocative thesis: GCCs will not just support operations – they will be the new nerve centres of energy enterprises.

It is indeed a “Midas touch” story. Supercharged by modern technology and AI, GCCs are creating a once-in-a-lifetime opportunity of transformation, empowerment, opportunity and endless possibilities for invention, innovation and customer-centricity across the value chain.

Making GCCs organisational nerve centres will change operating models and ways of working. It will require significant reorganisation and change management. The challenges must be frontally embraced. When done it has the potential to deliver to essential business asks around profitability and customer responsiveness. Conversely, the inability to pivot could result in serious financial and business consequences.