In addition to the importance of a structured approach, there are several key performance drivers for a GBS transition project.
- First, it is fundamental to develop a clear transition plan and structure for the project. This should include a detailed breakdown of the tasks into phases, activities and responsibilities, as well as clear project governance. In this way, the GBS project team knows exactly what needs to be done by whom. It also allows for optimal project planning, while highlighting issues at an early stage to facilitate their mitigation.
- It is critical to involve all stakeholders in the process, from SMEs and process leads to country teams and internal control teams. By ensuring that all stakeholders are aligned and engaged in the process, the project team can identify potential roadblocks and ensure a smooth GBS transition.
- Effective communication is essential to the success of a GBS transition project. By developing a clear change management and communication plan, the project team can ensure that all stakeholders are informed and engaged throughout the process. This includes regular updates on progress, as well as opportunities for feedback and input.
- Finally, it is important to be flexible and adaptable throughout the GBS project. By conducting Learn&Adapt sessions for each phase, the project team can identify areas for improvement and make adjustments as needed. This includes being open to feedback and input from stakeholders, as well as being willing to make changes to the plan, if necessary.
KPMG is pleased to support your company in realizing and monitoring your key performance drivers. Our leading practices can be utilized within a broad range of implemented transitions worldwide and with companies of all sizes.
