A well-designed and effectively operated PMO provides the governance, coordination and management information required to maintain control of complex initiatives, accelerate decision-making and improve delivery performance.

KPMG supports organizations across the full PMO lifecycle, from assessing current capabilities and designing the target operating model to mobilizing and operating the PMO as a managed service. Where required, we also transfer knowledge, processes and tools to the client’s team to support sustainable internal capability.

Our PMO Advisory and Managed Services can include:

PMO assessment and design
- Assessment of existing project management and PMO capabilities
- Definition of the PMO mandate, scope and objectives
- Design of the PMO operating model
- Definition of governance structures and decision rights
- Development of roles and responsibilities
- Identification of improvement opportunities and priority actions
Governance and delivery framework
- Project and programme governance
- Standard delivery processes and methodologies
- Project lifecycle and stage-gate arrangements
- Templates, tools and reporting standards
- Escalation and decision-making processes
- Quality and control requirements
Planning, monitoring and reporting
- Integrated project and programme planning
- Milestone and deliverable tracking
- Dependency and critical-path monitoring
- Status reporting and performance dashboards
- Steering Committee reporting
- Budget and resource monitoring
- Decision and action tracking

Risk, issue and change management
- Risk and issue identification and monitoring
- Escalation and resolution support
- Scope and change control
- Dependency management
- Corrective action monitoring
- Support for project health checks and quality reviews
PMO operation, managed services and capability transfer
- Day-to-day operation of agreed PMO activities and service levels
- Provision of scalable PMO and project management capacity
- Coaching and support for Project Managers
- Structured knowledge transfer, transition and handover to the organization’s personnel
- Development of internal project management capabilities
- Continuous improvement, automation and optimization of PMO processes and practices

KPMG can provide PMO support at project, programme, transformation or portfolio level. Depending on the client’s requirements, our role can range from targeted advisory support to the mobilization and ongoing operation of defined PMO services, delivered alongside the client’s team or on the client’s behalf, with the option to transition the capability to the organization.