Today, consumers have numerous product and service choices and increasing digital avenues to voice their opinion. Shifting preferences and value propositions have only made it more difficult to understand what they truly want. Given the pace of change, businesses cannot afford to lag in understanding evolving customer behaviour and expectations, and that’s been loud and clear in the transition to our new reality. Organisations need to stay on top of key trends to truly thrive.
Powered Marketing, Sales and Service is our solution to help you do just that. We believe in putting customers at the heart of your decision making. The offering looks at available metrics to deliver insights for increasing sales and doing more of the right thing at the right time. The pre-configured cloud technology also lets you reduce the burden on your relationship managers and decrease customer attrition.
A sharp focus on improving experience
With our truly integrated Powered Marketing, Sales and Service solution, you can improve your end-user experience. We help you:
- Transform your front office with digital capabilities.
- Get access to leading sales and service practices and processes.
- Find validated customer experience solutions with proven real-world usability.
- Reduce implementation risks and enhance returns.
- Deliver high-touch change management and employee experience.
Martin Dyg Heding
Director, Customer & Growth
KPMG in Denmark
Jacob Filtenborg
Director, Customer & Growth
KPMG in Denmark