Rapidly evolving customer expectations and disruptive technologies are creating a need for companies to digitally transform front office operations.
Our Customer Relationship Management (CRM) specialists can support you through all stages of customer centric transformation: from creating a CRM strategy and plan through the implementation of CRM technology and setting up a service delivery model to subsequently support and evolve the solution.
What do we help clients with?
• CRM Strategy and Healthchecks – We help you develop a CRM strategy by identifying key win themes and business drivers for CRM, functional and technical requirements needed to scope the solution as well an implementation plan and budget.
• CRM Implementation – Our Powered CRM approach accelerate and support your implementation of CRM technology end-to-end using advanced leading processes, organisational design, operating models, implementation methods and tools.
• CRM adoption and evolution – We bring a proven framework and approach to help clients evolve their service delivery model to meet objectives and ensure adoption of CRM.
Martin Dyg Heding
Director, Customer & Growth
KPMG in Denmark
