Increasing regulatory requirements, growing complexity, and the expanding use of artificial intelligence are increasingly calling established processes and governance models into question. Organizations therefore need to master transformation and performance in equal measure. Managed Services provide clear accountability, transparent governance, and reliable execution—ensuring that quality, compliance, and the ability to act are maintained even amid continuous change.
Our Managed Services at a glance
Why KPMG Managed Services?
KPMG Managed Services deliberately go beyond traditional outsourcing. They combine subject‑matter expertise, clear process accountability, and operational execution within an integrated model that is consistently designed for controllability and governance.
At the core are end‑to‑end processes with:
- clearly defined responsibilities,
- transparent interfaces, and
- measurable performance indicators.
The model is further enhanced by technology‑based assets that enable the services to be developed sustainably and scaled over time.
FAQ – Frequently asked questions
Managed Services are designed as a long‑term operating and service model. KPMG takes over defined business and technology processes of an organization in ongoing operations, manages them, and continuously develops them further.
The objective is to ensure stable, transparent processes with clearly defined performance parameters—without the need to permanently tie up internal resources.
Managed Services include the operational execution of processes as well as their control and monitoring. This comprises, among other things, incident and problem management, reporting, governance, and continuous improvement.
To deliver these services, KPMG leverages technological assets, automation, and, where appropriate, AI‑enabled capabilities. The foundation is built on established technology platforms and partners such as SAP, Microsoft, and ServiceNow.
In traditional outsourcing, the focus is often on the mere transfer of tasks. Managed Services go further: KPMG additionally assumes service governance, continuous development, and accountability for outcomes in line with defined KPIs and SLAs.
Quality and compliance are ensured through a clear governance model—defined by roles, processes, and escalation paths.
Binding service levels, measurable KPIs, and regular reporting create transparency. In addition, automated controls and AI‑enabled assurance mechanisms support the early identification of risks and the consistent adherence to standards.
The onboarding follows a structured and phased approach. Managed Services often start with prioritized processes that are stabilized first and subsequently expanded. Reusable delivery models and preconfigured components enable a predictable and controlled implementation.
Yes. Managed Services can be integrated into existing tool and system landscapes. Where required, suitable platforms can be supplemented or newly introduced.
KPMG Managed Services are delivered through clearly defined service building blocks with fixed pricing models. In addition, variable components can be agreed if the scope of services changes. This ensures predictable costs while still allowing for adjustments as requirements evolve.
Yes. A professional setup takes an exit or transition scenario into account from the very beginning.
This includes documented processes, knowledge retention, transition plans, as well as regulated access and data management.
Your contact persons
Andreas Fachinger
Partner, Consulting, Lighthouse Germany - AI & Data Solutions
KPMG AG Wirtschaftsprüfungsgesellschaft
Gernot Gutjahr
Partner, Consulting, Head of Technology Strategy & Operations
KPMG AG Wirtschaftsprüfungsgesellschaft