Outcome-Based Contracting in IT: finding the holy grail? Outcome-Based Contracting in IT: finding the holy grail? Outcome-Based Contracting in IT: finding the holy grail?

Outcome-Based Contracting (OBC) looks to many like the holy grail of outsourcing in IT: a way of driving tangible business benefits from all echelons of IT. In their article Miles Underwood and Steven Kalma talk about the underlying benefits of OBC, why it is so hard to implement and what can be done to make it work.