Ski resort class action

In June 2020, a Quebec consumer filed a class action against a ski resort over unused portions of 2019–2020 ski passes and related add-ons due to COVID-19 closures. The Court of Appeal of Quebec authorized the class action in March 2022, defining the class as:

“All consumers who purchased a 2019-2020 ski pass, including persons who also purchased the add-on.”

KPMG was appointed claims administrator in 2023. The administration concluded in summer 2024.

KPMG supported approximately 20,000 class members through the following activities:

• Bilingual website and claims portal design
• Bilingual notice and communication campaign
• Opt-out and objection process management
• Claims intake and direct payments to class members
• Settlement fund distribution via cheques and Interac e-transfer
• Ad-hoc reporting to parties
• Claims administrator reporting to the court

KPMG processed refund requests from about 20,000 eligible members. Approximately $300,000 was distributed.