Diagnostic and laboratory services provider class action

On December 30, 2019, class action proceedings began in the Supreme Court of British Columbia following a major data breach announced by the provider. On July 25, 2023, the Ontario Superior Court certified the class action and consolidated multiple lawsuits filed across Canada. The certified class includes:

‟Any person living in Canada as of the date of Settlement Approval who is a current or former user of the provider’s services whose Personal Information is known to have been exfiltrated as part of the data breach.”

The court appointed KPMG as the claims administrator in mid-2023. The administration will conclude in 2025.

KPMG supports approximately 8,000,000 class members through the following activities:

• Design and management of a bilingual website and claims portal
• Bilingual notice and communication campaign
• Bilingual call center management
• Claims period management (4 months)
• Forensic data analytics and fraud detection
• Settlement fund distribution via cheques and e-transfer
• Ad-hoc reporting to parties
• Claims administrator reporting to the court