The capabilities needed to support SaaS have evolved to drive continuous feature adoption, get the most from product innovation and leverage the software investment. In practice, most organisations struggle to leverage investment, with talent being the main barrier to adoption.
The traditional solution for organisations wanting to take advantage of new functionality has been to employ additional specialised talent; however, this has led to ever-increasing costs and a growing pool of resources that are not utilised 100% of the time. The alternative to this increasingly cost-prohibitive option is to do nothing.
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How we help you sustain and enhance your SaaS solutions
Melbourne Airport case study
In a world of constant flux, software-as-a-service (SaaS) platforms help companies become more responsive, resilient, and competitive. But digital transformation doesn’t stop with the launch.
To meet the fast-changing needs of business, cloud platforms require continued evolution, and progressive companies are finding it in managed services. In this model for SaaS optimisation, service providers take charge of ongoing systems integration, software updates, configurations, process improvements, and more — to drive strategic outcomes and long-term value.
That’s precisely the approach that Melbourne Airport is taking with Microsoft Dynamics 365. Using SaaS managed services, the organisation is turning its enterprise resource planning (ERP) platform into an enabler of airport growth.
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Get in touch
Karlie Lytas
Partner in Charge – Managed Services & KPMG Delivery Network (KDN), Consulting
KPMG Australia
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Frequently asked questions
KPMG Powered Evolution is a flexible Application Managed Services (AMS) offering that helps clients sustain and enhance their SaaS solutions post-implementation. It provides ongoing support, innovation enablement and governance through tailored service models that align with evolving business needs.
We offer three models:
- Full AMS: Complete outsourcing with dedicated teams and strict SLAs.
- On-Demand: Shared support pod with drawdown capacity – our most popular model.
- Retainer: Prepaid hours for ad hoc support – ideal for cost-conscious clients.
Unlike traditional models that rely on in-house talent or static support contracts, KPMG Powered Evolution is designed for agility. It enables continuous feature adoption, faster innovation and access to specialised expertise without the overhead of full-time hires.
KPMG Powered Evolution encompasses three core service types, with a supporting Transition In approach moving from a project (or another provider) to our services. These services comprise:
- Base Services: Core services addressing incidents and ensuring annual vendor updates are understood and implemented.
- Enrichment Services: Enhancements of the solution through introducing innovations, new functionality and features, including implementation of vendor updates.
- Governance Services: Provides oversight of service delivery and defining a roadmap for maturing the solution.
It’s ideal for CIOs, CTOs, Heads of IT, Head of HR, CFOs and transformation leaders seeking to maximise ROI from SaaS investments, reduce operational risk and maintain momentum in digital transformation initiatives.