Melbourne Airport, which services about 31 million passengers a year, is preparing for even more. Due to projected increases in travellers, airlines, exports, and imports, the Australian airport has embarked on a far-reaching growth strategy, including the construction of a third runway, expansion of the international terminal, and other capital works.
However, achieving such ambitious goals requires more than physical capacity. It also demands a technology environment that is agile, resilient, and continually evolving to meet changing operational needs.
About the client
Client: Australia Pacific Airports Melbourne (APAM)
Project: Transformation of legacy systems with SaaS
Location: Melbourne
Sector: Travel, Leisure & Tourism
Services: SaaS optimisation, Managed Services, Digital Transformation
What was needed
What we did
Melbourne Airport required a partner who could maintain, transform and enhance their Microsoft-based CRM and Finance & Operations systems. Implementation of a centralised and efficient ERP that could provide simpler access to the APAM systems and support structure for their stakeholders was necessary.
To meet the fast-changing needs of the business, KPMG replaced Melbourne Airport's legacy back-office systems with a modern software-as-a-service (SaaS) platform built on Microsoft Dynamics 365. The airport is also working with KPMG Australia’s Managed Services team to get the most value from this platform, using strategic SaaS management to turn it into a growth enabler.
What we delivered
- SaaS optimisation through a multi-year managed service subscription that provides:
- ongoing enhancements, software updates and configurations,
- training, and process improvements to support the growth strategy
- ability to continually onboard new suppliers.
- Continually improve operational resilience to:
- reduce downtime and disruption
- use data from airport applications to make decisions across disparate systems hrough SaaS integration services.
- Respond to changing business requirements by:
- embedding D365 throughout the organisation to create business efficiencies
- improving the platform, enhancing modules to make them more usable.
- Ongoing change management to:
- improve incident management
- centralise tech support
- invest in ongoing platform management to maximise value from D365.
Find out more
Soaring to new heights with SaaS optimization
How Melbourne Airport uses its core technology platform for growth
