Digital Design

Our team collaborates across disciplines and creates borderless digital experiences that combine design, technology, data and creativity with business strategy. We help clients find value, growth and stay relevant with customers and employees.

Designing to optimise human interaction 
To design and build successful technology products in today’s dynamic world, your approach must be agile and robust. Products should always be built with user needs, behaviours and motivation in mind.

The journey to product success 
Our human-centred design approach helps uncover the insights you need to inform decisions throughout the development lifecycle. We combine your insights and our primary user research with industry and sector knowledge. Using this, we build solutions with accessibility, value generation and adoption principles embedded. From exploring the opportunities to realising the solutions, we implement design and development best practices to create engaging products for organisations of all sizes.

Unlocking the potential of your people 
We foster and promote an agile culture. Our teams incorporate agility throughout everything we do, allowing us to embrace and encourage change. Your people and users, in collaboration with our expertise, are the key to optimising your business outcomes.

Our Talent
Digital Design is built on a culture of collaboration, bringing creative and technology talent together to inspire fresh approaches.

Our approach to inclusion and creativity go hand in hand. We advocate for an environment where people from all backgrounds and disciplines can come together and share different perspectives and that in turn makes us a more creative unit.

We work closely with clients across Financial Services, Infrastructure Government & Healthcare, and Sectors.

Our team is structured into 5 capability groups working seamlessly to solve client problems. Together we work hand in hand with fellow Connected Technology capabilities, alliances and connected businesses to deliver end 2 end solutions that are accessible, meaningful and valuable, helping our clients find value, growth and stay relevant with their customers and employees.

We define actionable, digitally led approaches underpinned by technology. This includes: Digital Experience, Digital Strategy, Open Data, Business Design, Technology Alliances.

We uncover and interpret user behaviours, needs, and motivations to inform experiences that are relevant and enable businesses to make informed decisions, reduce risks and stay ahead of the competition. This includes: Exploratory, Strategic, Tactical and Operational Research.

We design products and services that engage users, elevate experiences, and build trust for clients. This includes: UX/UI, Product Design, Service Design, Prototyping, Design Sprint, Content Design.

We manage and create user centric products for clients that are valuable and viable using an incremental and sustainable approach. This includes: Product Leadership, Product Management, Product Analysis, Product Strategy, Agile Product Delivery, Product Portfolio Management.

We enable high performance through organisational change by introducing new ways of working that improve Business Agility. This includes: Culture Change, Agile Coaching, Agile Engineering, Agile Delivery, Scaled Agile, Organisational Change.

We have a 4 phase approach of a project that we can engage in, each one can engage all or some of our capabilities through its life cycle.

At the very inception of an idea, the team will engage with setting up the engagement for success. Helping to get organised and the right thinking early on and define the definitions for success and measurable value.

A key phase of the work for the team to collect and analyse the purpose of the product or service. This phase allows us to engage with audiences, develop solutions and refine strategies and approaches towards delivering positive outcomes for the client and users.

This phase is focused on delivering and fine tuning the solution. Working closely within connected tech, we will deliver within the lifecycle and ensure successful, co-ordinated, and accurate product or service.

What’s next, as we start progressing forward with delivering the now, the mission is always to look to the next. The team works with clients and other areas of business to define the next mark of success.

We understand clients’ needs are specific to their point in the digital journey.

In building out a set of accelerative formats, workshops and sessions we can drive the adoption of digital value streams throughout any project, programme or stakeholder structure.

Designed to upskill and align key stakeholders on Digital Strategy, Innovation and Enterprise Agility.

Designed specifically to collaborate, explore and exploit opportunity-rich areas. Build knowledge, identify use cases and realise benefits together.

A format and offering that identifies inefficiencies or problems in your existing digital journeys. Get recommendations for remediation, assess your hypotheses and assumptions with real users.

Focused on key digital cornerstones to build maturity in clients businesses at all levels. Key converging sets of technologies including AI, Cloud Computing, Metaverse and Web3.