You can with AI

In the artificial intelligence (AI) era, anything seems possible. Untapped value, constant innovation, new frontiers. Especially with a knowledgeable guide by your side.

We help clients harness the power and potential of AI. From strategy to implementation. Small steps to solving seemingly impenetrable problems. Underpinned by trust.

You can discover endless opportunities with AI. Let KPMG show you how.

Opportunities with AI

KPMG brings more than 150 years of data, industry insights, technology and regulatory expertise to help you identify AI opportunities and demonstrate how it will help solve critical business challenges and unlock new revenue.

We can help clients realise the potential and value in AI.

Services:

AI strategy
Business case development
Value stream optimisation
Data foundations and preparation
Stakeholder management
Workforce education and training

KPMG professionals use AI tools to support the development, deployment, and management of AI systems throughout the project lifecycle. We can assist at every stage – bridging the gap from concept to execution and helping deliver a smooth implementation of AI tools.

Services:

Data collection
Use case development
Operating models
AI model development and evaluation
Agent augmentation (utilising tools like Microsoft Copilot, knowledge assistants, digital gateway)
Technical integration
Monitoring and maintenance
Security and compliance

Artificial intelligence represents the opportunity to transform organisations and reshape the workforce that we know today.

Our holistic approach involves cross-functional teams — from executives to HR — helping to ensure every level of the organisation understands and embraces change.

Organisational change management
Workforce shaping
Process optimisation
Talent and skills
Powering functional transformation
Building sector-specific AI solutions

As AI scales, it introduces complexities and risks that must be managed responsibly.

The KPMG Trusted AI framework ensures AI initiatives are ethical, transparent, and compliant, enabling clients to deploy AI boldly, quickly and responsibly.

KPMG Trusted AI framework
Ethics and governance
Risk assessment and monitoring
Regulatory compliance
Data security

At KPMG, we embrace a human-centric approach to AI, viewing it as a powerful complement to the workforce.

Rather than narrowly focusing on productivity gains, organisations should prioritise enhancing the employee experience, using AI to unleash creativity and boost productivity.

Talent planning and workforce shaping
Upskilling and reskilling
Workforce optimisation

How KPMG is helping clients with AI

You can delight your customers with AI.

It’s like having another team member available 24/7.

A leading UK food retailer is using Generative AI to take the customer experience to new heights and lower costs. KPMG in the UK helped them to improve customer service using AI, while reducing workload by 20 percent.

You can transform procurement processes with AI.

Putting people at the heart of decisions.

A regional government in Europe is setting a new standard for transparency and efficiency in procurement. KPMG in Italy worked with the organisation on a solution that would systematically collect, consolidate and standardise their procurement needs, optimise tender management and support their planning decisions.

You can expedite customer responses with AI.

Three days? Try hours.

Using AI, KPMG in the US helped one of the world’s largest banks simplify and improve loan processing time, while improving accuracy and security. This improvement is not only enhancing customer satisfaction by speeding up loan approvals, but also reducing the bank’s operational costs and increasing its capacity to handle a larger volume of loan applications.

You can transform policy management with AI.

It’s helping to make better decisions faster.

KPMG in the UK’s AI policy platform helped a leading global bank untangle the complex world of managing risk. The team are helping the bank use AI to streamline their risk policy management and procedures to help colleagues find answers quickly and reduce time on due diligence.