Digital technologies are, perhaps, among the most potent weapons at cities’ disposal. From easing traffic to reducing energy consumption, existing and emerging technologies can become effective levers to upgrade city infrastructure, and make urban centers more habitable, efficient and sustainable. For example, the city of Dalian in China has deployed cutting-edge energy storage systems to boost power supply reliability.10 Similarly, Singapore's “Smart City Technology” program deployed sensors, data analytics and Internet of Things (IoT) devices nation-wide to improve government-run services like senior and disability care, public transport and safety.11
Digital innovations are also enabling governments to deliver public services to a wider share of the population increasingly seamlessly and efficiently. Under the Digital India initiative, for example, the biometric ID program Aadhaar has helped expand citizens’ access to financial services and SIM cards.12 Across ASPAC, digital technologies are proving to be a valuable instrument in enhancing good governance practices and public service delivery, which will be critical to reducing poverty in the region’s busiest metros and beyond.
The sustainability case for urban tech
Digitalisation could also be instrumental in cities’ sustainability goals, especially given the significant threats posed by climate change to urban infrastructure, power grids, housing, livelihoods and public health. In Guangzhou, China, green solutions are being employed to boost the efficiency of existing energy stations, while smart water and electricity meters are an increasingly common sight at commercial as well as residential units alike. Security cameras and IoT-enabled traffic monitoring and emergency response systems are common at bus stations, highways, city intersections and passenger terminals. These, among other green interventions, are helping the city optimise utility consumption, provide necessary inputs for design and planning of sustainable infrastructure, and provide ability to respond on real time basis.
Indeed, sustainability solutions are often found where data and decision-making intersect. Data harvested from new and emerging technologies can provide governments and developers with accurate insights to manage the impact of urban activities on the environment, and ensure their sustainability efforts are responsive to on-the-ground realities. In Thailand, for example, the Air4Thai project by the government deploys IoT sensors to monitor air quality data for pollution control and mitigation.13
Tipping the scales towards social equality
Investing in digital technologies can also generate significant socioeconomic benefits. For one, digital financial services have helped expand financial inclusion to unbanked and underbanked populations. In Indonesia, for example, government efforts to drive the adoption of e-money are helping bridge gaps posed by its challenging geography and under-developed banking infrastructure.14 In India, artificial intelligence (AI) is changing how people even in rural areas access and utilise banking services. AI-powered technologies like chatbots and virtual assistants are making banking more convenient, customised and efficient.15
Importantly, improved access to digital technology is linked to better poverty reduction outcomes as it broadens access to formal and informal services for the poor, and introduces new avenues for job creation, the most effective way to address economic inequality in our cities.16 The digital revolution in work has strengthened remote employment, effectively bringing jobs beyond the previously-untested bounds of urban hubs and opening up income generation opportunities for people who live in less developed parts.