AI in retail: Global lessons from strategy to storefront

Retail is changing fast — and artificial intelligence (AI) is at the heart of the transformation

From personalized shopping agents to instant stock replenishment, retailers are using AI to reimagine how we shop, connect with brands, and manage supply chains. Our latest report, “AI in retail: lessons from strategy to storefront” explores real-world examples of AI in action, sharing practical lessons, benchmarks, and case studies from leading retailers worldwide.

AI is now essential in retail, helping businesses focus on high-impact tasks by increasing efficiency and freeing up time for key priorities. It is also clear that those who already are best in class can become even better by spending time on what makes a difference. By aligning teams, building trust, and leveraging the right data and technology, businesses can make a real difference for both their operations and their customers.

Mattias Hansson

Sector lead for Consumer & Retail, KPMG Sweden

Key highlights

64% of consumer and retail CEOs say AI is a top investment priority for their business
82% of retail executives believe embracing AI creates a competitive edge
Case studies from leading retailers across the globe and more
Guidance on building trust, empowering employees, and scaling AI responsibly

AI in retail: Global lessons from strategy to storefront

From personalized shopping agents to instant stock replenishment — everyday stories from around the world of how retailers are using AI.

Download the report

Hear from our global leaders

Whether you’re looking for inspiration, validation, or a roadmap for transformation, you can find guidance grounded in real-world experience. Discover how retailers are using AI to boost productivity, enhance customer experience, and unlock new efficiencies — while keeping people at the center of change.