Customer's challenge
The client is one of the world's largest oil companies by production and a state-owned oil company in the Middle East region. As part of its 2030 transformation strategy, the client initiated the process of establishing a Shared Service Center (SSC) for such specialized functions as procurement, finance, human resources, legal services, management and administrative services, technology, communications, and reporting to regulators.
Our client’s challenge concerned the lack of a finalized and approved mechanism and tool for allocating the costs of services provided by the SSC to group companies. In addition, the group did not have a finalized framework agreement documenting the terms, conditions, and scope of intra-group services. The client also had not developed an updated organizational and management structure to reflect the new processes and structures of the SSC.
