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      Embrace change through business process automation

      Businesses across various industries are increasingly realising the importance of embracing digital capabilities and enhancing their business models to keep pace with the ever-evolving market dynamics. At KPMG, we play a pivotal role in helping companies address these external pressures through the implementation of Business Process Re-engineering (BPR) and Process Automation initiatives. These initiatives are aimed at digitally transforming the way businesses operate by making their existing processes more efficient, automated and digitally driven.

      With our extensive experience in the realm of Business Process Automation, KPMG has emerged as a leader in this field. We have assisted numerous businesses, both locally and internationally, across diverse industries in the transformation of previously unstructured and manual processes into more streamlined, digital and automated processes. This transformation results in significant time and cost savings for our clients.

      In light of the challenges posed by the labour market, the imperative to ensure business continuity and the drive to establish competitive advantages, companies are increasingly opting for technology solutions to automate and digitise manual tasks. The solutions we implement bring forth a range of benefits, including enhanced job satisfaction, reduced operational costs and the elimination of human errors.


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      Business Process Re-Engineering & Automation

      Converting your ideas into solutions

      Our solutions

      KPMG's dedicated Business Process Automation (BPA) team offers comprehensive advisory and implementation services to support clients in re-engineering, automating and digitising processes within any department or industry. Our consultants possess the analytical and technical expertise required to unlock synergies in project execution through a unified approach. We assist clients in various aspects, including process improvement exercises, the development of an automation strategy, the design of both business and technical solutions and the execution and implementation of automation through the application of Robotic Process Automation (RPA), Low-code technologies and Intelligent Automation.

      Our service offerings

      Business Process Re-Engineering

      Transform, improve and streamline your current business processes to eliminate bottlenecks and gaps.

      Business Process Re-Engineering

      Process Automation Implementation

      Standardise, digitise and automate your business process to enhance process efficiency and productivity through the implementation of RPA and low-code solutions.

      Process Automation Implementation

      Process Automation Training

      Train your internal team to automate their own business processes through our standard or advanced training programmes.

      Process Automation Training

      Intelligent Automation

      Leverage advanced technologies such as artificial intelligence and machine learning to automate and optimise manual business processes, leading to increased efficiency, reduced costs and improved accuracy.

      Intelligent Automation

      How can KPMG assist with your automation journey?

      • Planning Phase

        • Gain a deep understanding of the “AS-IS” business process
        • Identify the current bottlenecks and gaps
        • Understand the feasibility of automation

      • Design Phase

        • Define the “TO-BE" business process
        • Document the optimised solution
        • Define the automation technologies selected (if the optimised solution requires automation)

      • Automation Phase

        • Develop the automated solution based on the optimised business process
        • Perform unit and system testing
        • Perform user acceptance testing

      • Deployment and Refining Phase

        • Deploy the automated solution to the production environment
        • Handover the solution to the process owners
        • Refine solution requirements


      Benefits of business process automation

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      Productivity

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      Increased Accuracy

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      Employee Motivation

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      Superior Customer Experience

      payments

      Reduction of Costs

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      Improved Process Efficiency

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      Allows for Scalability


      Our insights

      Low-code is driving digital transformation

      Our international survey shows what benefits companies expect from low-code and what hurdles they still see.

      How low-code platforms are driving digital transformation

      Testimonials

      After experiencing two Bots designed from KPMG, focusing on bank reconciliations and allocations of control accounts, the finance function is running more efficiently and effectively. In fact, we estimate that we are saving approximately 75% of the time of one employee for each BOT. This is done accurately, in timely manner and at a lower cost. Our goal is to continue investing in such processes so we shift our descriptive traditional work to predictive and a real source of business intelligence to help our organisation. These tools do not replace our human assets but rather compliment them.
      MaltaPost plc

      MaltaPost plc

      Local Postal Services


      Through the implementation of process automation, the bank has saved many hours executing daily or monthly tasks which were repetitive in nature. As an example, our invoice approval process, which would previously require 2.5 hours of daily manual intervention, was automated and is now requiring only 30 minutes of processing time, saving 80% of the manual hours invested in this process. Similarly, another of our financial processes, which was previously taking 4 hours daily to complete is now taking just 30 minutes and saving 88% of our time. Together with the time savings there is also the cost savings associated with such an investment in process automation, as well as other benefits such as an increase in quality, reduction in errors, improved employee motivation and an increase in customer satisfaction.
      BNF Bank plc

      BNF Bank plc

      Local Bank


      KPMG’s automation was key in assisting the Bank in delivering a critical project. Thanks to this automation, we managed to migrate data from one system to another in just 3 weeks. It would have taken us months and a significant human resource commitment to input the same data manually. By automating this process we ensured the data was keyed in accurately, and avoided potential human error. We are extremely satisfied with our automation journey so far and look forward to continue building on this.
      APS Bank

      APS Bank plc

      Local Bank


      Contact us

      Alexia Distefano

      Business Process Automation Lead, Digital Solutions

      KPMG in Malta


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      Find out how KPMG’s expertise can help you make the difference in your organisation.

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